Job Details
Please find below Job Description for your reference: Title :: Service deskExperience : 0 to 3 years Salary - 17k in hand for freshers UPTO 35 LPA for Experienced candidates ( + Variables for both exp and freshers ) 5 day working 2 rotational off Both side cab is available Location: Pune Graduation with 15year full time education is mandatory, candidate need to have degree completion certificate with complete mark sheets No undergraduates Excellent communication skills CEFR :: B1, C1, C2 Minimum 1 year work experience on Service Desk with good knowledge on VPN, O365, remote support, active directory, troubleshooting printer issues, Bit locker, MS teams, BIOS Experience on Service now, Remedy, Control M or similar ticketing tool with knowledge of ticket priority, severity.
Knowledge on Service requests and incidents and should be able to communicate difference between Service Requests and Incident Knowledge of Incident Management lifecycle Aware of current role SLA and Metrics handled Talents should be based out of Bangalore or Pune Work from Office is mandatory, No option of hybrid and WFH.
For more details please contactMihir- 9587589705