Inviting Applications For Customer Service English Hindi Job In Genpact India Private Limited In Gurgaon / Gurugram, Noida

• Respond to customer queries and customers concern
• Provide support for data collection to enable Recovery of the account for end user
• Maintain a deep understanding of client process and policies
• Reproduce customer issues and advance product bugs
• Provide excellent customer service to our customers
• You should be responsible to exhibit capacity for critical thinking and analysis.
  
  
• Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment

• Graduation in any stream except Technical & Law
• Fluent in English & Hindi

• Previous experience in a customer service role chat/email/voice
• Effective probing skills and analyzing / understanding skills
• Analytical skills with customer centric approach
• Excellent proficiency with written English and with neutral English accent
• You should be able to work on a flexible schedule (including weekend shift)

Genpact India Private Limited is looking for Bachelor In Hotel Management (b.h.m), Bachelor Of Arts (b.a), Master Of Commerce (m.com), Bachelor Of Commerce (b.com), Master Of Business Administration (m.b.a), Bachelor Of Business Administration (b.b.a) profile candidates.