Inviting Applications For Order To Cash Collections Job In Genpact India Private Limited In Delhi, Gurgaon / Gurugram

• You shall be responsible for collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc
• Responsible to respond to email /phone queries related to disputed invoice
• Research and analyze the disputes/deductions in ERP
• Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution
• Find opportunities and recommend solutions for process and automation improvements
• Daily reporting of individual portfolios to track and monitor the past dues
• You should implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact
• You are a phenomenal teammate to process any adhoc request in a timely manner.
  
  
• Deliver quality customer service by researching and responding to all internal & external partners inquiries quickly, effectively and expertly
• Call out problems to senior staff members and or management as appropriate

• Graduate (Bcom/BBA)
• Excellent in interpersonal skills
• Meaningful work experience

• Prior collections management experience shall be an added advantage

Genpact India Private Limited is looking for Bachelor Of Commerce (b.com), Master Of Commerce (m.com), Bachelor Of Business Administration (b.b.a), Master Of Business Administration (m.b.a) profile candidates.