Inviting Applications For Voice Process Job In Genpact India Private Limited In Hyderabad / Secunderabad, Telangana

With a startup spirit and 95,000+ curious and courageous minds, we have the expertise to go deep with the worlds biggest brands and we have fun doing it Now, were calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it Come, transform with us Customer Service - International Voice processIn this role, You will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement Active user of Internet and online applications.

Responsibilities:

• Respond to customer queries and customers concern
• Provide support for data collection to enable Recovery of the account for end user
• Maintain a deep understanding of client process and policies
• Reproduce customer issues and advance product bugs
• Provide excellent customer service to our customers
• You should be responsible to exhibit capacity for critical thinking and analysis
• Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment

Qualifications we seek in you Minimum qualifications:

• Non tech graduates are eligible
• Fluent in English

Preferred qualifications:

• Previous experience in a customer service role chat/email/voice
• Effective probing skills and analyzing / understanding skills
• Analytical skills with customer centric approach
• Excellent proficiency with written English and with neutral English accent
• You should be able to work on a flexible schedule (including weekend shift)

Shifts: Flexible to work in any shifts (24*7)

Customer Service - International Voice Process

Genpact India Private Limited is looking for Bachelor Of Commerce (b.com), Bachelor Of Science (b.sc), Bachelor Of Business Administration (b.b.a), Bachelor In Hotel Management (b.h.m), Bachelor Of Arts (b.a) profile candidates.