It Analyst Job In Transunion In India

What We'll Bring:TransUnion is looking to hire a Senior IT Support Spec to join our Global Support team in India The ideal candidate will drive an engaged, service-oriented culture, love people interactions, and be capable of meeting tight deadlines in a fast-paced environment You are tech-savvy and have a passion for technology solutionsWhat You'll Bring:The primary responsibility is to support h-Neustar's and TransUnion's enterprise systems including corporate systems as well as business systems (Salesforce, Oracle, Workday) You will also be focused on the following: Install, diagnose, repairing, maintain, and upgrade corporateEnd points (laptops, Windows, Mac, and AWS Workspaces) to ensure optimal workstation performance.

Test and assess issues related to computer software and hardware, including operating systems, such as Mac and Windows Document user requests and update client trouble tickets with the status of the issue.

Communicate effectively with non-IT people within or outside the company and be able to make informed decisions quickly Develop and deploy solutions for computer-related problems and take action to troubleshoot and resolve issues when they arise Test new hardware and software and deploy the installation of computers and mobile devices.

Coordinate with other teams or specialists to troubleshoot and resolve issues as needed Handle escalations Train, coach or assist less experienced team members.

Work independently within established procedures associated with the specific job function Create appropriate support documentation and knowledge base in a bid to help all users quickly troubleshoot problemsKey requirements.

Associate's or bachelor's degree from an accredited institution in Computer Science or related field or have related work experience Ability to work after hours and/or weekends when neededCompetencies Excellent communication and writing skills in English and Spanish Ability to work independently and in a team environment Creative problem-solving skills.

Service first mentality Ability to learn quickly, work well under pressure, and meet tight deadlines Flexible, highly organized, open to feedback with excellent follow-through skillsTechnical Skills Technical Desktop Skills required, including previous experience in:

• Contact Center Support environment
• Support Ticket systems
• Knowledge-based Systems
• Familiar working with Incident and Request management

Working knowledge of MS Office applications for clients.

Experience working with senior-level executivesImpact You'll Make:Great to have: Comprehensive understanding of data analysis techniques Maintain Data Reports Basic Scripting and Programming Experience Basic knowledge on Linux/Unix.

Project ManagementTransUnion Job TitleAnalyst, IT Support

Transunion is looking for .

Transunion is looking for Any Graduate / Post Graduate profile candidates.