It Operations Engineer E Banking Job In Shell In India, Bengaluru / Bangalore

Where you fit it inThe eBanking Operations Support Team is responsible for the daily end to end support of eBanking interfaces (comprising of upstream ERP applications and downstream connecting banks)for the Shell Finance business units by ensuring that application services meet or exceed agreed SLAs by provision of application support and fault resolution services for eBankingWhat's the roleThe Operations Support Analyst is responsible for the resolution of eBanking issues that arise during the payment and bank statement process This will involve actively monitoring and working on the incoming requests sent to the eBanking 2nd line support mailbox by the business unitsAside from above, you are expected for the following:

• Actively and professionally communicates with the business users, business teams, the e-Banking first line team and external teams when resolving issues in a timely manner
• Provide functional guidance to 1LS analysts and natural team, build relationships with business process and delivery team focal points, understand important areas to focus for business/application knowledge.
  
  
• Assist with maintaining/increasing knowledge in the team and business functional areas
• Staying abreast of application and business process changes within the team and business functional area, and making sure team has been appropriately trained and ready to support the changes being implemented Ensure consistent execution of global standard support processes and tools
• Produce management reports for business performance reviews, and reviews with other stakeholders
• Manage SOX controls execution and effectiveness while answering to various queries from Auditors and making sure that we stay 100% compliant for all associated SOX controls.
  
  
• Assist in major projects associated with e-Banking landscape and work in conjunction with Program/Project managers

What we need from you

• At least 7 years of experience in an IT application support environment supporting critical business applications
• ITIL 4 foundation certification
• Strong knowledge and experience in Linux Understanding Kornshell scripting is preferred.
  
  
• Knowledge of Scripting Shell/Perl Preferably Perl
• Knowledge of Object oriented programming language Python/Groovy Preferably Python
• Knowledge and experience in ERP (mainly SAP), bank account management and eBanking processes and concept is preferred
• Knowledge and understanding of idoc, edifact and xml file formats is preferred
• Knowledge and understanding mapping concepts is preferred
• Knowledge and understanding connectivity between systems is preferred
• Knowledge or experience of one or more of the following would be beneficial: Unix, Oracle, XML messages
• Strong knowledge of business and solutions used in one or more of the following areas: Treasury, eBanking, ERP.
  
  
• Strong team worker
• Strong interpersonal and communication skills
• Be able to work under pressure Deliver solutions fast, but to quality and in a compliant way
• Educated to a degree level, preferably in Information Technology or similar
• Strong stakeholder, interpersonal relationship and communication skills.
  
  
• Strong analysis and problem-solving skills
• Able to work collaboratively and effectively across the organization and across different geographies
• Attention to technical details is a must, with focus on quality and accuracy
• Able to handle multiple tasks with appropriate priority and strong time management skills
• Fluent in English, written and verbal.
  
  
• Knowledge of application landscapes including underlying infrastructure & application security concepts
• Proven ability to deliver results in across-functional, multi-application, multi-service provider & virtual environment
• Ability to handle concurrent tasks with appropriate priority
• Flexible about work content and enthusiastic to learn
• Flexible and willing to work in shift (including night shift) on rotational basis
• Flexible and willing to perform weekend work when required

Shell is looking for .

Shell is looking for Any Graduate / Post Graduate profile candidates.