It Operations Lead Sre Sotr Job In Shell In India, Bengaluru / Bangalore

Shell began operations in India more than 80 years ago At Shell India, we invest in our people through our industry-leading development programmes, which sees our employees thrive and gain access to experts on a local and global level To date, we have invested more than US$ 1 billion already in India's energy sector alone, in socially and environmentally responsible ways Shell is the only global major to have a fuel retail license in India Shell aims to establish a new IT hub in Bangalore, and scale it up over a five-year period.

Where you fit inThe Product Reliability & Operations Engineer (PROE) is a member of the Shell ID Services & Operations Management (SOM) function who works in a natural team with developers, infrastructure operators and other IT staff on a range of agile (BizDevSecOps) activitiesThe BizDevSecOps approach to software development aims for frequent, incremental changes to code versions, which means frequent deployment and testing regimens Product Reliability & Operations Engineer (PROE) must understand the basics of software development languages and be familiar with the development tools used to create new code or update existing code In the case of technical-debt backlog items they may be called upon to develop codeWhat's the role IT Operations Lead in Product Reliability and Operations Engineering is typically driving the product team to maximize the long-term reliability of the Products in their remit by: focusing on automation and maintenance in the live environment including Level 2/3 support as a Subject Matter Expert in one or more application or infrastructure services.

You will use advanced support techniques to analyze and resolve incidents that were raised and ensure the faster resolution of issues leading to customer satisfaction You will document solutions to known errors to expedite resolution of incidents and performs root cause analysis to minimize reoccurrence , scoping and supporting technical-debt backlog items in Sprints, checking the impact and quality of code releases and deployments, building in supportability from the outsetYou may be asked to develop or source application and system management tools that mitigate manual effort implement automated management features, such as performance monitoring, diagnostics and failover and availability capabilitiesAside from above, you are expected for the following:

• You should have the ability to look at and understand how an entire system (product line) works as well as their own specific Products.
  
  The ability to step back and conceptually understand how all the pieces fit together is key to being a reliability engineer
• Own product operations and be accountable for managing the operational backlog items and technical-debt items of production platforms as well as being part of service management & integration teams within wider connected portfolio,
• Collaborates and works with Mobility IT, Vendors and Suppliers for the delivery of secure and reliable products within an integrated Mobility IT landscape
• Focus on relentless prioritization to maintain delivery on value, whilst ensuring secure, reliable and efficient operations for the product which are aligned with product roadmap objectives
• This is a technical role with strong experience in DevOps / software engineering / agile delivery
• Supporting clients through the daily BAU activities
• Ensure issues are reviewed and triaged accurately within agreed SLAs
• Investigate, verify and assess impacts of Software defects raised from the business within given deadlines.
  
  
• Provide updates to clients on resolution of Software defects raised during BAU process
• Manage timely resolution of defects, working closely with the Development and QA teams in order to complete testing within deadlines
• Creation and maintenance of related documentation for identified workarounds
• Facilitate performance testing and work closely with DBA's
• Work closely with Production Control to highlight potential issues requiring agreed workarounds to minimize impacts in Production environments
• Build good working relationships promoting a pro-active approach to issues/problems
• Gain in-depth understanding of business processes and challenges in order to manage and prioritize issues raised
• Assess the technical aspects of product/ landscape and provide recommendations to scale up the technical maturity and make it ready for future market scenario like it appropriately
• Support technical-debt backlog items in Sprints, checking the impact and quality of code releases and deployments
• Work with Service management and understand the customer satisfaction index which requires bug fix/ defect fix / enhancement and scope it within backlog items
• As part of the BizDevSecOps model, is active in delivering Bug Fixes & Minor Enhancements on either directly or through product team/vendors (L2/L3 tickets)
• Work with service management team, focus on reducing the incidents with RCA adopting problem management approach and add those items if required to product backlog
• Analyze results of vulnerability scanning, penetration testing, wireless checks, etc and incorporate requirements into the product backlog to resolve findings.
  
  
• Ability to develop code on new features by closely working with Product Development team as the need evolves

What we need from you

• Overall 8 - 12 years of IT experience, with at least 4 years in applications support and IT services and operations management
• Any Bachelor's Graduate
• Strong exposure towards Mobile: React Native, Java, Swift Backend: Net Core, Entity Framework, CQRS design pattern, Socket based networking (SignalR), SQL Server, Docker Front end (Web App): React JS, HTML, CSS, JavaScript, TypeScript, Redux,
• Azure stack: Microsoft Azure DevOps, Azure App services, Azure Container Registry, Azure Service Bus, Azure Functions
• Ability to read and debug complex codebase
• Experience of working in Application Support / Programming background
• Logical, analytical, flexible and systematic approach to problem resolution across a broad spectrum of technologies
• Have the ability to manage design issues to ensure the solution delivered to Production meets the requirements within set deadlines
• Develop understanding of the solution in order to sufficiently test if fit for purpose
• Ability to communicate with business with technical information
• Be able to work as part of a team, including the ability to develop good working relationships, share knowledge and work within the team to meet objectives
• Should exhibit agility through working with DevOps and implement quick workarounds to arrest incidents while keep focused on permanent/ strategic fix
• Sound knowledge of Mobility business work processes, business requirements and their impact on operations and customers preferred
• Proven Continuous Improvement skills
• Very strong stakeholder management skills
• Excellent communicator at all levels
• Strong process management skills
• Proven record of delivering against stretch targets
• Proven ability to influence without line management control
• Team player, works effectively with all levels in organisation (business, external suppliers, suppliers within IT)
• Proven coordination and consulting management skills
• Work effectively in virtual, geographic dispersed, cross cultural environments
• Strong leadership and incident, change and problem management capabilities to transform activities from the current operating model to the end-to-end process model
• Excellent understanding of project management, project finance and TCO

Shell is looking for .

Shell is looking for Any Graduate / Post Graduate profile candidates.