It Operations Manager It 00266 Job In Acko In India, Bengaluru / Bangalore

• Troubleshooting system and network problems, diagnosing and solving hardware/software Incidents/problems
• Provide support to the business
• Provide solution(s)/workaround (s) to incidents and Problems
• Create, manage, and evolve policies, processes
• Install, maintain, and support new applications and Infrastructure
• Installing and updating system software, Windows OS patching/upgrades.
  
  
• Work to SLA thresholds for the incident(s), request(s), and problem(s)
• Prioritizing and managing several open cases and mini projects at one time
• Establishing a good working relationship with the business and 3rd party support personnel
• Testing / Evaluating and implementing new technology
• Keep up to date with advancements in technology.
  
  
• Review of services, application delivery, patching, and Anti-Virus
• Work with a variety of business and technical contacts to gain a detailed understanding of their requirements
• Supporting Users on both hardware and Software applicationsJIRA, Slack, GSuite, O365 JumpCloud.
  
  
• Server Administration which includes backup/restore Patch Management
• Performance monitoring of IT infrastructure in terms of both on-premises and Cloud setup
• Maintain security infrastructure including antivirus software, firewalls, and endpoints
• Administer Cloud Directory (JumpCloud) including Group Policies (FileVault & Bitlocker)
• Build new servers, including virtual ones.
  
  

• Sound experience in Office 365 administration and design
• Considerable experience in administering a VMware Workspace One Infrastructure
• Good troubleshooting skills with Performance issues
• Trend Micro Endpoint administration and design
• Network troubleshooting, TCP/IP, and general WAN/ LAN troubleshooting.
  
  
• Excellent troubleshooting and problem-solving skills
• Willingness to want to aid in supporting all aspects of the IT service assisting other teams where required from helpdesk, support through to architectural design and implementation
• Demonstrate excellent communication skills, written & verbal
• Strong organization and planning skills with exposure to matrix management
• Experience in Vendor Management & Service Contracts.
  
  
• Manage a team of professionals to design and develop database systems
• Troubleshoot complex database issues in an accurate and timely manner
• Supervise installation, migration, and upgrade of databases
• Develop best practices for performance and operational efficiency
• Perform regular audits to ensure data integrity and quality.
  
  
• Keeps senior technical management informed by preparing reports on system performance and problems
• Designing and implementing business processes for capturing and using constituent information

Acko is looking for Any Graduate / Post Graduate profile candidates.