It Service Management Specialist Job In Valtech India Systems Private Limited In India

The position is for our Germany-based Joint Venture with Volkswagen Group (CARIAD), offering global carmakers a full spectrum of connected vehicle platforms and mobility services Successful candidates will be expected to work in an international environment and spend a few weeks in GermanyYou will be a member of the international connected car team We are proud of what we have created in the domain of connected cars, managing more than 21 million vehicles on our platform and providing more than 50 various connected car services (infotainment, telematics, V2X/Car2x) The connected vehicle platform is provided on-premises and as a cloud solution on AWS and AZURE.

We also support your development through our internal portal called the Academy So, get in touch if you're looking to work on challenging projects with the best German carmakers in a culture that prizes freedom and responsibilityPersonal and professional development

• Internal workshops & learning initiatives via Academy and online portals
• German language classes compensation
• Professional certifications reimbursement
• Participation in professional local & global communities
• Growth and development opportunities

We are looking for an IT Service Management Specialist to support, consult and assist global car makers in connected car projects The role will focus on the IT service management processes to provide best-in-class service operations to the customersThese tasks await you

• Secret & certificate management
• Capacity management
• Implementation of monitoring/alarming parameters
• Coordination/management of meetings with relevant stakeholders
• Communication with key stakeholders and escalation when required
• Monitoring and reporting of service availability for connected car services and platforms - escalating through appropriate channels when SLA is not met
• reaction with (pre-defined) scaling measures via (emergency) change management process
• Working with our global connected team to deliver continuous service improvement
• Willingness to support the customers with on-call duty
• You will be part of 24/7 duty in the longer run

As an ideal applicant, you bring along

• Minimum of 2+ years' experience in IT service and operations management
• Comfortable dealing with a range of stakeholders from technical specialists to management to suppliers
• Demonstratable problem-solving and communication skills
• Support the customer with leading edge operational methods and tools
• Experience with monitoring tools such as Dynatrace, Grafana, Splunk, Kibana
• Desirable: Experience with HP SC3, Jira, Confluence
• Desirable: ITIL certification
• German language experience is a plus
• Experience in the automotive industry and connected car domain is a plus
• Experience in working in a complex organizational structure is a plus

At Valtech, we're here to engineer experiences that work and reach every single person.

To do this, we are proactive about creating workplaces that work for every person at Valtech Our goal is to create an equitable workplace which gives people from all backgrounds the support they need to thrive, grow and meet their goals (whatever they may be) You can find out more about what we're doing to create a Valtech for everyone Please do not worry if you do not meet all of the criteria or if you have some gaps in your CV We'd love to hear from you and see if you're our next member of the Valtech team!

Valtech India Systems Private Limited is looking for .

Valtech India Systems Private Limited is looking for Any Graduate / Post Graduate profile candidates.