It Support Analyst Job In Citco International Support Services Limited Philippines Rohq In India, Hyderabad / Secunderabad, Telangana

• Deployment and administration of Personal Computers (laptops and desktops) and printing devices
• Configuration and basis support of Blackberry devices
• Provide day to day technical and user support for personal computers and printers
• Basic administration of the telephone system (e.
  
  g Move, Add, Changes to telephone extensions)
• Moving of personal computer equipment to facilitate internal office desk moves
• Provide the necessary local 'hands and eyes' support for 2nd and 3rd level technical support teams to aid with project execution and Incident, Request and Problem Management
• Local Backup Tape Management
• Ensures daily, weekly, monthly checks are completed and internal operating procedures are followed.
  
  
• Submit Knowledge Base articles and update technical and support documentation
• Monitor ticketing queues and comply with quality guidelines when managing incidents
• Work with the IT manager to continuously look for ways to improve the overall
• Efficiency and capability of IT systems and infrastructure, and potentially reduce the total cost of ownership for IT operations
• Assist the IT manager in planning, reporting and local audits
• Work shifts and provide out of office (on-call) support from time to time.
  
  
• Act as a local liaison between local/regional offices and other IT support teams (Global IT Service Desk, Wintel Admin, etc) Helping to ensure successful implementation and knowledge transfer/handover of new technologies

• Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree, Computer Science/Information Technology or equivalent
• 4+ years of providing technical support to end users with computers running Windows 10
• Proactive, enthusiastic and ambitious
• Good team worker
• Excellent problem solving skills
• Excellent customer service skills
• Excellent verbal and written communication skills.
  
  
• Willing to work on shift schedules
• Full-Time position(s) available

Citco International Support Services Limited Philippines Rohq is looking for Any Graduate / Post Graduate profile candidates.