Itsm Manager Job In Comcast In Chennai, India

Comcast brings together the best in media and technology We drive innovation to create the world's best entertainment and online experiences As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary INTRODUCTION: At Comcast, we believe in the talent of our people It's our passion and commitment to excellence that drives Comcast's vast portfolio of brands to succeed From broadcast and cable networks, news and sports platforms, to film, world-renowned theme parks and a diverse suite of digital properties, we take pride in all that we do and all that we represent It's what makes us uniquely Comcast Here you can create the extraordinary.

Join us ABOUT THE ROLE: The ITSM Manager is responsible for helping provide governance and oversight of the ITSM functions within Enterprise Technology This role will help manage the delivery of ITSM services and will be responsible for ensuring integrations are working with the wider Engineering SRE framework This role will also be responsible for direct oversight of the onsite ITSM team located at the CIEC center in India and will partner with the ITSM Global service owners who are responsible for ensuring service levels for Major Incident, Problem, and Change You will be working across the global Enterprise Technologies organization and with internal and external groups to ensure delivery and success.

You will also help support the wider Service Management team to help deliver services, hands on as needed You are passionate about Major Incident, Problem, and Change Management and are customer focused You are a leader who enjoys working with and supporting others and demonstrate executive presence that instills confidence in subordinates, peers, and senior leaders that you are proficient and dependable in the execution of your duties Job Description Responsibilities Include the following: Oversee the local ITSM team located in India that is responsible for Major Incident, Problem, and Change Management functions, and provide hands on assistance as required Partner with the Global ITSM Major Incident, Problem, and Change service owners to assist with hiring, onboarding, and training of local team as needed Serve as an escalation point for ITSM related items as needed during shift.

Create reporting/dashboards to track ITSM service level objectives are being met Perform ticket quality audits for ITSM teams and review trends with Global Service owners Identify automation opportunities within ITSM and implement using existing SRE framework Help audit/review standard operating procedures and workflows for regular updates and corrections as needed Identify and lead continual service improvement opportunities across the Service Management functions.

Prepare internal reports to provide updates to clients and leadership on service improvement related initiatives Lead various calls and communicate with executive leadership if needed Promote the ITSM services within the wider Enterprise Technology and client teams Collaborate with Technology Resolver Teams and Business Stakeholders to understand required service level indicators and to ensure business service level objectives are met in terms of impact to service REQUIREMENTS: An experienced ITSM Manager with hands on experience.

Strong practical ITIL/ITSM skill set with operational background 10+ years-experience running and operating enterprise scale ITSM Services and managing a team 3+ years-experience in a technical role(s) Demonstrated knowledge of ITSM and operations related management practices, activities, techniques, and tools within a large, complex organization Have excellent problem-solving skills to help with investigation and resolution of major incidents and root cause for problem tickets.

Demonstrated experience of managing 3rd parties & vendors within a Service Delivery of Infrastructure remit Candidate must have excellent written and verbal communications as well as facilitation skills to lead meetings and calls PREFERRED QUALIFICATIONS: Experience with collaboration tools such as MS Teams and Slack and ITSM ticketing tools such as ServiceNow and Jira Be proficient with PowerPoint, Excel, and other MS Office products such as OneNote Comcast is proud to be an equal opportunity workplace.

We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience Relevant Work Experience 5-7 Years Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus Additionally, Comcast provides best-in-class Benefits.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life Please visit the compensation and benefits summary on our careers site for more details

Comcast is looking for .

Comcast is looking for Any Graduate / Post Graduate profile candidates.