L1 Support Engineer Job In Redbus In In Bangalore

Walk-In Interview on
11th November – 13th November , 10 AM onwards

Venue:
Ibibo Group Pvt Ltd Ground Floor Tower B1,Golden Enclave ,
Corporate Block Old Airport Road , Bangalore -560017

1 Excellent interpersonal and communication skills, both (written and verbal communication)
2.

Good aptitude
3 Good in writing complex SQL queries
4 Basic knowledge of a programming language/scripting language.


5 Knowledge of relevant software computer applications and equipment
6 Strong problem-solving skills
7 Effective listening and client-facing skills

Experience Required:
1.

Experience – Only Freshers
2 Primary Skill – SQL /Oracle
3 Any other programming/scripting language like java, net, python, javascript
4 Understanding of SDLC.


5 Desired Prior working experience in technical support or related functions
6 Education background (BE / BTECH / BCA)
7 SQL/oracle certified (optional)

Essential Functions:
1.

Interact with end users to provide and process information in response to inquiries, concerns, and requests about products and services
2 Gather information and determine the issue by evaluating and analyzing the symptoms
3 Follow standard processes and procedures.


4 Evaluate issues and escalate to relevant team(s) or department(s) if needed
5 Collaborate with other teams, departments and divisions to resolve issues
6.

Stay current with system information, changes and updates
7 Tracks each issue to closure and monitors / collates the type of issues occurring frequently
8 Works with the relevant team to resolve or automate the frequent concerns.


9 Proactively interacts with regional teams / stakeholders to understand concerns
Need someone who can speak – English / Hindi / Kannada

BE / BTECH / BCA

Redbus In is looking for B.E. / B.Tech , BCA / BCM profile candidates.

Walk-In Interview on
11th November – 13th November , 10 AM onwards

Venue:
Ibibo Group Pvt. Ltd. Ground Floor Tower B1,Golden Enclave ,
Corporate Block Old Airport Road , Bangalore -560017

About us. redBus is Indias largest online bus ticketing platform that has transformed bus travel in the country by bringing ease and convenience to millions of Indians who travel using buses. Founded in 2006, redBus is part of Indias leading online travel company MakeMyTrip Limited (NASDAQ: MMYT).