Lead Embedded Service Manager Job In Boeing In India

Job DescriptionOverviewBoeing is the world's largest aerospace company and a leading provider of commercial airplanes, defense, space, and security systems, and global services Building on a legacy of over a century of innovation and leadership, Boeing continues to lead the way in technology and innovation, customer delivery, and investment in its people and future growth of aerospace In India, Boeing has been a strong partner to the Indian aerospace and defense sectors for more than 75 years People at Boeing have been supporting mission readiness and modernization of India's defense forces, and enabling connected, safer, and smarter flying experiences, in the sky, in the seas, and in space Technology for today and tomorrowThe Boeing India Engineering & Technology Center (BIETC) is a 3000+ diverse engineering workforce that contributes to global aerospace growth.

Our engineers deliver cutting-edge R&D, innovation, and high-quality engineering work in global markets, and leverage new-age technologies such as AI/ML, IIoT, Cloud, Model-Based Engineering, and Additive Manufacturing, shaping the future of aerospace People-driven cultureAt Boeing, we believe creativity and innovation thrives when every employee is trusted, empowered, and has the flexibility to choose, grow, learn, and explore We offer variable arrangements depending upon business and customer needs, and professional pursuits that offer greater flexibility in the way our people work We also believe that collaboration, frequent team engagements, and face-to-face meetings bring diverse perspectives and thoughts - enabling every voice to be heard and every perspective to be respected No matter where or how our teammates work, we are committed to positively shaping people's careers and being thoughtful about employee wellbeing.

At Boeing, we are inclusive, diverse, and transformative With us, you can create and contribute to what matters most in your career, community, country, and world Join us in powering the progress of global aerospaceBoeing India Engineering is looking for Lead Embedded Service Manager to join their team in Hindan Air force base, India As an Lead Embedded Service Manager, the candidate will be responsible to Provide day to day SME support to the operation and governance of the Jeppesen scoped product solutions.

Also the candidate will be responsible for:Position Responsibilities:Flight Planning Solutions support:

• Provide day to day SME support to the operation and governance of the Jeppesen scoped product solutions
• Organize and deliver Jeppesen scoped product solutions training to the Indian Air Force (IAF) User, Manager and Administrator levels
• Support aviation working groups as applicable
• Provide subject matter expertise (SME) advice in relation to Jeppesen scoped product solutions/ services and training
• Maintain SME level awareness of the flight planning related product solutions, and technology
• Provide remote or on-site problem-solving assistance
• Oversee the support and delivery of the scoped services
• Flight planning data validation and support
• Delegate and direct service tasks monitor progress of all current and pending services requests (open a support case for each for tracking) and provide status back to the organization of ticket status

Training:

• The service manager will provide initial as well as regular refresher product training to aircrew, as applicable

Product Updates and Acceptance:

• Customer-specific reporting regarding new releases, new functionalities, and planned developments (road maps)
• Customer-specific coordination of Jeppesen software release deliverables
• Hosted upgrade staging and installation coordination

Reporting:

• Provide KPI and Metric reporting
• Reporting status of all service request activity, and change requests

Additional Duties

• Support implementation of Jeppesen flight planning solutions to other IAF Squadrons
• Provide fall back support to other Military Customers worldwide from time to time as needed

Keep in mind this position remains flexible to change and the need to be proactive in supporting the customerWe continually adhere to the 'Land, Adopt, Expand, Renew' (LAER) model.

This requires continuous collaboration with the Jeppesen/Boeing stakeholders as well as the customerThe relationship between the service-manager and the account director is paramount in providing the very best customer experienceEmployer will not sponsor applicants for employment visa statusBasic Qualifications (Required Skills/Experience):

• Technical Bachelor's degree or Master degree
• Experience with first hand customer support
• Experience in Aerospace domain.
  
  

Typical Education & Experience:

• Education/experience typically acquired through advanced education (eg Bachelor) and typically 12 years' related work experience or an equivalent combination of education and experience (eg Master + 12 years' related work experience.
  
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Relocation:This position does offer relocation within INDIAExport Control Requirements: Not an export control positionEqual Opportunity Employer:We are an equal opportunity employer We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable lawWe have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process.

Boeing is looking for .

Boeing is looking for Any Graduate / Post Graduate profile candidates.