Lead Manager Dc Network Operations Engineer Pune Job In Vodafone Intelligent Solutions In Pune, India

DescriptionThe Network Operations Specialist focuses upon the provision of network operations advice and administration and provides monitoring, operation and management of efficient and effective networks services fulfilling the Vodafone StrategyThe Network Operations Specialist has a good understanding of established concepts and procedures in monitoring network nodes, executing event/incident management, configuration, escalation, release and deployment and 3rd party management activities, ensuring a high quality, reliable network service is available to our customersTypically reports to the Network Operations ManagerJob Responsibility

• Being part of NOC support team and network operation on 24 x 7 basis (include On-Call), proactively own the incidents assigned by GSD or escalated by either customers or support teams and provide required resolution within agreed timelines
• In case of issues are outside the scope of team, escalate to next second support level within NOC, involve third level/vendor teams for resolution of the incidents.
  
  
• Own activities around reducing number of repeated incidents while working with respective teams
• Review current knowledge base, run book/operation procedures, and fill the gaps, add/modify the contents to keep the knowledge base updated
• While owing the resolution of the incidents, inform/communicate updates about the progress to stakeholders, carry out timely escalation as per the process, participate in major incident handling calls
• Identify opportunities for automation of operation activities and work with related to implement solution and achieve required benefits
• Handle the escalation, while owing the resolution of the incidents, inform/communicate updates about the progress to stakeholders, carry out timely escalation as per the process, participate in major incident handling calls

#_VOISSkillsNetwork Access TechnologyMonitor and DiagnoseDevOpsService and Delivery ManagementAutomation and Robotics_2022Cloud_FRHRSecurityDigital EnablementMaintain and RepairNetworks and ConnectivityBusiness ContinuityMobile and Network SecurityImplementation and IntegrationCustomer Service /ResolutionRisk Management and Disaster RecoveryComplexity ManagementData Analytics and InsightsVirtualisationInfrastructure Management

Vodafone Intelligent Solutions is looking for .

Vodafone Intelligent Solutions is looking for Any Graduate / Post Graduate profile candidates.