Manager Client Implementation Business Banking Job In Hsbc In Mumbai, India

Job descriptionThe health and safety of our employees and candidates is very important to us Due to the current situation related to the Novel Coronavirus (COVID-19), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at HSBC As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have Some careers open more doors than others.

If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further Business BankingThrough Business Banking our global network offers comprehensive support and services to businesses in the SME market From expanding overseas to managing the cash and trade flows of an established enterprise, the Business Banking team of Relationship Managers and Product Specialists provides a range of end-to end solutions designed to help small and large businesses reach their potential Job ProfileThe role is responsible for offering a systematic and flexible approach to the management for an end-to-end implementation/integraiton process.

Principally responsible for direct development and implementation of a high quality, risk aware client implementation/Integration culture to deliver superior post-sales on-boarding to Business Banking clients, across the full range of Global Liquidity and cash Management products that is consistent throughout this and other HSBC regions Articulating and implementing Regional Client Management Implementation strategic framework for optimizing client experience in support of the business communicates with and engages stakeholders at regional, multi-regional and global levels Principal Accountabilities

• Communicate with stakeholders at a regional/global level ensure effective internal and external communication and sharing of such projects
• Support the Country Head of Implementation/Integration to ensure the performance objectives of the business are achieved
• Work beyond the scope of the Implementation function, to support sales, product, operations and the rest of Client Management to deliver the strategic objectives of the business
• Act as a senior implementation/integration resourse to support all top tier clients
• Contribute to the management and development of the Client Implementation/Integration function both in India and the Asia Pacific region and assist to build up GLCM Client Implementation/Integration as a cohesive functional unit

Customers / Stakeholders

• Build a relationship and lead across all levels at the customer's end and become the first point of contact from the bank's side for any GLCM related requirements of the customer requirements rather than a plain transaction banking representative Ensure top of mind recall with the client
• To manage and lead Client Management Implementation and integration within HSBC's Global GLCM activities throughout country, for Business banking clients to position HSBC as a top provider of such services, in addition to and in support of, achieving maximum profitability and growth for the Bank.
  
  
• Initiate, lead and drive a wide range of strategic projects in country Projects span the breadth of GLCM and Business banking in partnership as well as related areas such as Operations and Information Technology (IT)
• Collectively contribute to GLCM revenue through excellence of service and relationship building
• Analyse and create incisive information on HSBC's relative market position, effectiveness of client experience improvement projects and key areas of persistent weakness
• Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
• Commercialize new products and solutions in collaboration with Product management / Regional GLCM digital team and Business Banking central team.
  
  
• Provide pre-sales support to Sales / Client services in winning new mandates and protecting existing wallet
• Provide process consultancy services to Business Banking clients

Leadership & Teamwork

• Communicate a clear vision for theGLCM business that is aligned to the overall HSBC vision, Values and goals, and inspires and engages people to create an inclusive, high performing, customer-centred culture
• Set expectations, share best practice and manage, monitor, coach and develop team and others to ensure that they maximise their performance, meet the required standards, and continuously develop their capabilities and experience
• Encourage constructive cross-country and cross-business teamwork by demonstrating collaboration and matrix management in action and challenging actions and behaviours that are not consistent with HSBC's diversity policy and/or the best interests of the business and its customers

Operational Effectiveness & Control

• Manage the processes, identifying and implementing improvements and collaborating with colleagues to maximise end to end integration, effectiveness and efficiency
• Maintain a robust and efficient control environment across GLCM to ensure good operational, financial and project management and compliance with HSBC policy and procedures, together with early identification and effective resolution or escalation of issues that arise
• Lead the implementation and oversight of GLCM policy and governance frameworks, procedures, practices and standards to ensure quality, effective risk management and regulatory compliance
• Maintain HSBC internal control standards, implement and observe Group Compliance Policy and maintain awareness of operational risk and minimize the likelihood of it occurring
• Ensure that regional policies are followed and adhered to at all stages of customer engagement

Local Job Requirements Role Context:

• The role Manager, Client Implementation will be primarily responsible to lead a team of Implementation managers across India who will be on boarding GLCM products for Business Banking clients
• The role based out of Mumbai will also require the individual to work on deals brought in from Sales for West India and implement the same.
  
  
• The role also requires close strategy building with the Business Banking Central team and the GLCM product and sales teams to improve the client experience, simplify on boarding and shorten TAT for on boarding
• The Manager will have a team who will deliver on boarding deals for other regions in India He will also align with the Global TAT matrix and ensure the Business banking segment is delivering an on boarding experience within the same
• The role from a GLCM stand point also needs to ensure revenue is being realized as per the original deal scope and the same is being monitored closely for one year from deal implementation
• The team lead, will need to coordinate with MO and GSC and oversee all simple mandates that are being delivered by them from a process, SLA and client experience stand point.
  
  
• The role also requires a fair understanding of GLCM products, its digital nuances and a robust understanding of ts integration requirements
• A well-managed and coordinated implementation captures revenue at the earliest possible time, strengthens the customer relationship and earns long-term credibility for capturing ongoing business opportunities The Implementation Team Member shall act as an enabler in achieving this objective
• The Client Implementation/Integration Manager to understand each deal before he accepts the same from sales to understand the revenue component and the solution sold based on the industry and sector it pertains to before he accepts it He will be eventually responsible to ensure that the project delivery and revenue realization are in synchronization.
  
  
• The Client Implementation/Integration Manager needs to monitor his pipeline of deals and manage them within the stipulated TAT based on their complexity He will have to effectively govern the overall TAT of the deals within the stipulated time frame & get best PIR scores post deal closure
• Based on complexity the Implementation/Integration manager will need to help other Junior members of team and work on the project management aspect themselves They need to ensure the project life cycle is being updated to all relevant stakeholders regularly
• The implementation/integration manager also needs to Provide pre-sales support to Sales / Client services in winning new mandates and protecting existing wallet.
  
  He orShe also needs to Commercialize new products and solutions in collaboration with Product management / Regional GLCM digital team

Requirements

• Minimum Bachelor's degree / Graduation or as required for the role, whichever is higher
• 4-5 years of work experience in Banking / Cash management domain
• Project management skills with the ability to manage implementation /Integration & client onboarding activities
• GLCM Domain Knowledge and / or Certificate of International Cash Management, Project Management certification/ experience preferred
• Ability to work closely with various teams to deliver comprehensive solutions/services to meet customer needs.
  
  
• Excellent communication, analytical, negotiation and people oriented skills
• Understanding of Cash management business and especially various digital solutions / market trends
• Working knowledge of Payments, Receivables & Liquidity products
• Proven track record of managing complex and demanding client implementations
• Knowledge of connectivity channels such as SWIFT net / H2H
• Knowledge / exposure of major ERPs in market and treasury management systems

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