Mobile Application Support Engineer 3 To 6 Years Hyderabad Job In Capgemini In Hyderabad / Secunderabad, Telangana, India

• Work with the customers for integration of the SDK components and resolve issues faced in the apps belonging to various customers
• Work within engineering team time to time to develop, maintain, and launch new features and extend platform functionality
• Understand the use case flow of the product APIs and recommend the right usage to the customers
• Act as L2 support and work with customer support/L1 team
• Diagnose, troubleshoot and identify solutions using Root Cause Analysis for reported issues
• Establishing the root causes of application errors, and escalating serious concerns to L3 Team
• Collaborate with cross-functional teams (ie internal product development, QA, Customer support and Customer Technical team) to resolve incidents and problems timely
• Review mobile app logs for troubleshooting and provide resolution for the issues reported
• Retrieve logs from the client s app for troubleshooting and provide practical resolution
• Work with customer mobile app development teams to beta/pilot launch the apps
• Should be flexible to analyse the issues faced in the product on both iOS and Android platforms
• Study the impact of mobile OS upgrades and patches on the Product and the client app
• Adopt a pro-active approach to keep the service delivery managers and engineering teams informed on possible impacts to the customer apps
• Performing analyses on software application functionality and suggesting improvements
• Ensuring effective front-end and back-end functionality of applications
• Consulting with the software development team, internal users, and clients to improve application performance
• Keeping a record of configuration changes and scheduling application updates.
  
  
• Documenting processes and monitoring application performance metrics
• Providing front-end support to clients and colleagues in other departments

• Bachelor degree or diploma in Computer Science or related field
• Good hands-on knowledge in on Android & iOS
• Working experience with Android SDK, NDK and Java Experience in iOS Development would be advantageous
• Understanding of the full mobile development, maintenance and support life cycle
• Good knowledge of application design principles, practices design patterns, DevOps and software development life cycles (SDLC)
• Publicly demonstrable work via GitHub/Blog/Apps on play/appstore etc would be considered a big plus
• Prior working experience in a customer facing role would be advantageous
• A strong self-starter and able to work with minimal supervision
• Ability to work in a dynamic, fast moving and growing environment
• Team player with great interpersonal and communication skills with can-do attitude
• Exceptional communication skills.
  
  

Capgemini is looking for Any Graduate / Post Graduate profile candidates.