NETGEAR Technical Support Engineer Job In Css Corp In Chennai

Roles and Responsibilities:

• Candidate would be responsible for handling customer calls and troubleshooting technical issues related to Netgear Devices
• Ensure resolution provided in the first interaction with the customer
• Acquiring knowledge about the newly released products and recent updates
• Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service
• Position and sell pro support contracts to customers if their Product is within 120 days from the date of purchase
• Candidates should be open to a shift of 24×7

Skills & Ability:

• Self-Motivated & Ability to Work Under Pressure
• Customer Centricity
• Should have critical thought process and decision-making capability with focus on accuracy
• Willingness to Learn
• Should possess good English verbal skills
• Excellent logical reasoning
• Computer Proficiency: Basics understanding of Hardware and Software, Computer fundamentals, Internet and Networking fundamentals

Graduate with Computer Science Background is mandatory
2020/ 2021 Batch

Css Corp is looking for Any Graduate profile candidates.

Eligible and desirous candidates may apply through online mode.

CSS Corp is the global leader in technology support. Over 140 clients, including Fortune 1000 enterprises, count on our expertise in supporting enterprise and consumer products, managing IT infrastructures (stand-alone, cloud or mobile-enabled), and deploying networks. According to NelsonHall, CSS Corp has been listed as a Leader in Hi-Tech CMS, Tech Support and Managed Security Services segment.