Job Details
Primary Responsibilities:Support and troubleshooting of company's network infrastructure and services, including Cisco switches, routers, LAN/WAN, firewalls, Meraki Wireless NetworkManage & supervise Store refresh & JCP landscape operational and project task to ensure to meet the project timelines as per the SLA and perform random check post & pre migration of store Network Managing resolution of problems and escalate as appropriate Communicate problems or issues in a timely manager Manage strong relationship with global team and look for any opportunity which can be enabled Ensure the physical health checks for Stores, and JCP landscape, define opportunity & gaps in Network and Focus efforts on automation wherever applicable Identifies faults, raise trouble tickets and provides resolution of complex problem requests Escalate, if necessary, ensure all PBI are tracked on regular basis and work towards closer Drives the technical knowledge and ownership for L1 associates.
Participates in rotational on-call duties to respond to escalated after-hours requests and deploymentsSkills & Experiences: Minimum 3 Years of Experience supporting variety of routing and switching technologies Strong knowledge & troubleshooting skills on Cisco switches, Routers, firewalls (Checkpoint & Cisco ASA), Meraki Wireless and Network Migration from traditional network to Meraki is an added advantage Knowledge of commonly used network concepts, protocols and topologies Knowledge of LAN/WAN architecture and associated protocols, such as TCP/IP, DNS, DHCP and HTTP/S Good understanding of networking routing, subnets, TCP, IP, Wireless and VLANs