Job Details
Job DescriptionThe ideal candidate would have spent over 8 + years specializing in network infrastructure, and experience managing 247 NOC, as well as all the expected qualities of an experienced Call Center Support environmentKey Responsibilities and Accountabilities: Must have Extensive Experience in Cisco Meraki solutioning Experience in integrating Cisco Meraki with existing infrastructure.
Experience in Cisco Switching, Routing, and Wireless technology Must have experience in Cisco ASA, Cisco Meraki and Sophos Firewall, IPSEC VPN, and other similar technologies Troubleshoot complex customer network issues (LAN & WAN) and provide corrective actions to restore the customer services.
Troubleshoot and resolve complex WAN issues in coordination with carriers & suppliers Responsible for improving the performance of the customer network, devices, and services Meraki MX, MS, MR-44 and MR 56 products & Dashboards - Advance & Enterprise licenses Work experience with Cisco TAC.
Experience in AWS Networking Experience in ITSM tool -ServiceNow or any other Helpdesk Management tool Experience in handling SIP and voice-related issuesQualifications:.
Must have 8+ years of experience in Network administration with a minimum of 5 years experience in Cisco Meraki Products Must have knowledge and experience in Software-defined technologies such as Cisco ACI and SDA must have expert knowledge in managing Multicast traffic Expert in Cisco Networking Technologies Cisco ACI Excellent working knowledge of BGP, OSPF, STP, Lan Switching, QoS, Multicast, and MPLS.
Must have Extensive Experience in Cisco Meraki solutioning Must have Strong knowledge and experience in handling wireless networks Must know to setup, configure & manage network infrastructure under Cisco WLAN Suite.
Must have experience in monitoring tools like SolarWinds NPM, NCM, NTA, PRTG, etc Certification in Cisco Meraki is an added advantage Working Knowledge as well as implementation skills and troubleshooting skills on Cisco switches, Routers, and Wireless Very good communication in Oral, Written & Presentation skills with English language.
Should have experience working with ITIL-based processes framework, such as change management, problem management, incident management, etc Customer management, Problem understanding, resolving, Technical support, service request and Change Impl mentation experience CCIE - R&S or CCIE-DC certification would be preferred and active CCNP/CCDP certification is must