Network/operations Technical Support Ii Job In Highpoints Technologies India Private Limited In Bengaluru / Bangalore

Department Description Oracle University Global Business Solutions is tasked with enabling the delivery of digital learning solutions for customers, partners, and employees -- a single global Web presence for Oracle University with integrated registration and payment systems and a comprehensive and integrated repository of courseware and customer dataBrief Posting Description Online Learning Support Analyst will assist in the daily operation and support of the Oracle training environment at both an organizational and systems-specific level This position reports directly to the Learning Systems ManagerDetailed Description Resolve post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Digital Learning products and services As a primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

RESPONSIBILITIES:Organizational: Participate in content development and evaluation initiatives Participate in process/product improvement initiatives Participate in strategic planning and business plan development for Digital Learning products and servicesSystems Specific: Support customer, partner, and employee service requests Create and Manage Training Events Create manual orders and facilitate special access requests Create/execute test plans Log and track enhancement requests/bugs Create/revise OU Online administration procedures and guides Diagnose and disposition/solve customer support issues Create/revise OU Online roles and permissions Set user privileges (individual/user group)QUALIFICATIONS:Professional: Excellent written and verbal communications skills Self-starter, mentor, quick learner, and team player Excellent organizational skills and attention to detail Ability to thrive in a high-pressure, dynamic environment Demonstrated ability to multitask and prioritise projects Ability to work at all organizational levels Ability to work with confidential/proprietary information in a professional manner Ability to follow established guidelines and procedures, and meet deadlinesTraining and Technology: Knowledge of Internet technologies and training content integration and delivery strategies Prior Customer Support via various technical support tools & forums Web based application troubleshooting skillsEducation and Experience: 3-4 years of experience in the implementation or management or support of technology-based training and online learning solutions.

Experience/ Exposure in HTML and CSS or JavaScript's Shift Should be willing to work Shifts (APAC - General or EMEA)-Need candidate to be excellent in communication -Preferably candidates from Bangalore, Good communications is necessary as they will be interacting with Customers across the globe

Highpoints Technologies India Private Limited is looking for .

Highpoints Technologies India Private Limited is looking for Any Graduate / Post Graduate profile candidates.