Operations Manager Job In Concentrix In India, Visakhapatnam

The Operations Manager I is responsible for coaching and supervising a group of Team Leaders This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achievedRole and Key Responsibilities:Analyze and maintain all Client Service Level Agreements implement improvement plans as neededMaximize revenue generation to reach long and short-term financial projects (ie.

, data collection for billable/non-billable hours, forecasting, budgeting, etc)Selecting, training, developing, and managing performance of direct reports and their associates planning and assigning work for staff in accordance with the organization's policies and applicable legal requirementsManage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)Create and maximize relationships with client partnersProvide leadership and guidance to direct reports to ensure consistent administration of company policies and standards define and implement any corrective actions needed to meet operational performance targetsConduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coachingCreate a positive work environment through employee engagement resolve employee relation issues in a professional and timely mannerParticipate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.

- and partner to define action plans that resolve issues and drive continuous improvementImplement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and adjust meet changing requirementsAttend business reviews with the clientKey skills & knowledge:US Healthcare experience preferredDemonstrated ability to analyze and improve work processes establish a course of action for self and others to accomplish a specific goalEducational qualifications:Any Degree certificate is mandatory.

Disclaimer: -'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for 'recruitment', 'processing' or any other kind of fees in exchange for offer letters from Concentrix Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities'

Concentrix is looking for .

Concentrix is looking for Any Graduate / Post Graduate profile candidates.