About this role:Wells Fargo is seeking an Operations ProcessorIn this role, you will:
- Performs a variety of operational tasks for the low to mid complex processes or functions
- Takes accountability for entire process from receipt of work to resolution and closure
- Tasks require coordination of information among various operational areas and customers Uses multiple online systems
- Duties may include - receiving and reviewing incoming work, contacting appropriate resources as needed, entering transactions into CRT/PC, verifying with accuracy resolving complex customer/client requests using multiple resources and records
- Preparing, editing, distributing, and/or correcting specialized and/or complex documents.
Works under general supervision following established procedures - Exercises some judgment within guidelines
- Considered a subject matter expert on operational issues related to process or function
- Acts as escalation point for less senior processors for complex issues or transactions, providing training as needed
Required Qualifications:2+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- University degree in Business or related discipline
- Experience - 12 months of production experience in financial services industry
- Knowledge on Document Management Queues and process
- Good communication skills particularly Email writing
- Knowledge about Outlook
- Knowledge in NYSE and brokerage services
- Strong analytical skills with eye to details
- Fluency in English and Strong communication skills both written and spoken
- Flexible with working in US operational hours ie India night shifts
- Basic Microsoft Office skills
Desired Qualifications:
- Quality-Oriented Demonstrates high-level of attention to detail meeting deadlines Working knowledge in back office processing experience or its equivalent
- Experience with brokerage account opening / servicing in US transactional processes covering US day i.
e India night hours are highly recommended
@RWF23We Value DiversityAt Wells Fargo, we believe in diversity, equity and inclusion in the workplace accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable lawEmployees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US:All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteranCandidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities Accommodation for applicants with disabilities is available upon request in connection with the recruitment process