Ops Support Specialist C05 Job In Citi In Chennai, India

Requirement to perform reviews in QA processJob ProfileOps Support Specialist - C05Job DescriptionThe Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team Additionally, the Ops Support Specialist 5 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processesResponsibilities:Perform Quality Analysis for samples performed by Operation agents based on Regulatory requirements and provide enhanced quality service to customers.

Identify errors and provide feedback to the agents to mitigate Operational RiskTo deliver all the metrics as per normsReview and process samples under assigned process / proceduresPerform control checks on document/instructionRequired to gain expertise in process and train new hires within the work unit.

Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi's clientsIdentify opportunities to offer value added products and services while adhering to strict laws and regulation governing TelesalesCommunicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entriesFacilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as neededSupport expansive and diverse array of products and services.

Assist with ongoing Lean and process improvement projectsResolve complex problems based on best practice/precedence, escalating as neededAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparencyQualifications:2-4 years of relevant experience.

Proficient in Microsoft OfficeComprehensive knowledge of Dispute processAbility to work unsupervised and apply problem solve capabilitiesAbility to work occasional weekends to support Pega releases and COB testingWorking knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing, and creating and resolving Trust Receipts (TR's).

Demonstrated analytical skills and mathematical knowledgeConsistently demonstrates clear and concise written and verbal communication skillsEducation:Bachelor's / MBAThis job description provides a high-level review of the types of work performed Other job-related duties may be assigned as requiredWilling to work in night shift-------------------------------------------------Job Family Group: Operations - Core-------------------------------------------------Job Family:Operations Support------------------------------------------------------Time Type:Full time------------------------------------------------------Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteranCitigroup Inc and its subsidiaries ('Citi') invite all qualified interested applicants to apply for career opportunities If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review View the '' poster.

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Citi is looking for Any Graduate / Post Graduate profile candidates.