Order Processing Support Job In Sophos In Ahmedabad, India

Role SummaryWork with Regional OP TLs and L2s to process orders, Follow the wiki/Instruction on the mail/Check lists while processing the orders and ensure company policies are being adhered to at all timesMonitor Case queue/order queue throughout the day, any stuck orders to be reviewed and to be cleared with the help of TLs/L2s, To be clear on the wiki instructions/Export Policy/Billings Policy/Global Order Processing Practices and any doubt to be cleared with the help of TLs/L2s Ensure on the Job behaviour and utilization of the company resource is in line with HR Policy What you will do

Regularly reviews of Case queue and Orders queue and to clear any stuck order/Case with the help of Regional TL/L2s

Regularly updating the Out side SLA Metrics, Case comments updation

Follow the wiki/other instructions while processing the orders

Follow the Export policy/billing policy while processing the orders without any deviation.

On the month end/Quarter End/Year end, please ensure that we plan our day as per the expectation of TL and leave after informing TL

On Holiday/Month end, quarter end, year end, we need to ensure the skeleton staff in order to meet the business requirement and need to support TL positive as much as possible

Ensure all your orders are processed within agreed SLAs

Apart from orders, whatever is expected on daily basis is fulfilled accordingly, for example, outside of SLA reason to be updated while processing the orders (missing ones within 48 hours), Case value/reason to be updated immediately

Any planned leave first needs to be approved by TL, then HR portal and calendar needs to be updated.

What you will bring

Prior experience in Sales order processing

Good team player skills

Should be able to work in high volume and pressure environment as meeting deadlines are critical for this role

Willingness to work in night shift

#L1-Hybrid#B1What's Great About Sophos Our people - we innovate and create, all of which are accompanied by a great sense of fun and team spirit Employee-led diversity and inclusion networks that build community and provide education and advocacy Annual charity and fundraising initiatives and volunteer days for employees to support local communities.

Global employee sustainability initiatives to reduce our environmental footprint Global fitness and trivia competitions to keep our bodies and minds sharp Global wellbeing days for employees to relax and recharge Monthly wellbeing webinars and training to support employee health and wellbeingOur Commitment To YouWe're proud of the diverse and inclusive environment we have at Sophos, and we're committed to ensuring equality of opportunity We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants that can contribute to the diversity of our team.

All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us knowData ProtectionIf you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights If you have any questions about Sophos' data protection practices, please contact [HIDDEN TEXT].

Sophos is looking for .

Sophos is looking for Any Graduate / Post Graduate profile candidates.