OpportunityHandles execution of standardised HR tasks within a defined, limitedscopeMaersk is searching for colleagues supporting colleaguesAt Maersk we have a vision that's larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers' supply chain through global end-to-end solutions We count on our people to make it happen That is why we are building a new global HR service enabled by new technology: to make sure we deliver great experience to our people, so they can deliver great experience to our customers The HR organisation of the Future will work across brands, geographies and cultures to support one global Maersk.
Next to the Centers of Expertise (CoE) and thestrategicHRBusinessPartners, the People Partnering Organisation is the largest part of the new HR organisation and the closest to our people To enable our future HR service delivery model, we are establishing three People Partnering Hubs covering geographical regions: Bangalore, India, covering Asia Pacific Lisbon, Portugal, covering Europe & Africa and San Jose, Costa Rica, covering theAmericas What we offerYou will be part of the team that is the first point of contact for employees and leaders, helping them solve HR queries online, on the phone or on site Whether their issue is big or small, our people should feel cared for just the same and your role is making sure they have a great experience when they reach out to HR You will furthermore support the delivery of the HR Cycle with administrative tasks related to onboarding, annual performance management, job moves, exit, etc.
You will have a unique opportunity to stretch your capabilities by learning from, sparring with and building lasting relationships with diverse and professional colleagues all over the worldThe role is based inthe Pune, IndiaThe People Partnering hub is a truly international HR supportcenterwhere you will work alongside, learn from and build lasting relationships with colleagues from all over the world Joining Maersk, you will become part of the global family of the company that moves 20% of global trade everyday all the way, where one of our core values is Our Employees It goes without saying that we value diversity: we thrive on the diversity of our talent in all its forms and we see it as a strength in building high-performance teams across brands, cultures and locationsKey responsibilitiesYou will join the People Advisory team with the new HR service delivery model, processes and technology.
Your role as a People Advisor will be to solve the HR-related queries of our employees and managers and make sure their interaction with HR results in a great experienceFor this you will:
- Own to resolution people's inquiries about HR policies and procedures, like compensation, benefits, performance management, leave, payroll and HR applications, and other matters related to the employee lifecycle
- Respond to our employees and managers through a variety of channels (HR case management, phone, email, live chat)
- Guide employees and managers in using self-service in Workday and other HR systems, to facilitate technology adoption
- Promote the usage of the employee HR Portal by providing guidance on HR knowledge content, such as global & local HR policies, How-To, etc
- Manage HR data quality and perform transactions in Workday and other HR applications
- Work together with People Partners and functional specialists to solve complex queries
- Prepare and handle HR documentation
- Coordinate and administer onboarding and offboarding processes
- Support improvement activities to simplify and standardize the HR processes
- Deliver on high employee satisfaction, accuracy and timeliness
Who we are looking for:Saying that youshould becustomer-orientedis anunderstatement: we need you to be passionate aboutemployee experience! You have high energy and drive and efficiently manageresolution ofevery employeequeryAs for the skillset and experience, we are looking for:
- 3+ Years of experience in an HR role, delivering services, preferably HR and from a shared service center environmentPassion for delivering great employee experience
- Fluent in English
- Knowledge of local labour law would be beneficial
- Experience working with HR systems, preferably Workday and Service Now, would be an asset.
- Strong communication and problem-solving skills, ability to manage conflict, and attention to detail
- Drive to identify needs, investigate options, seek solutions and partner with other HR colleagues to resolve issues
- Ability to take initiative, manage multiple priorities and work in a fast-paced environment
- Ability to be an engaged member of a virtual team
- Closure orientation and low tolerance for delays and deviations
- A degree in Human Resources or similar and knowledge of HR concepts are a strong plus
You have been reading so far, we're are glad to see you are interested If you could see yourself in this role and are keen to be part of the journey to establish a world-class People Advisory function at Maersk, we look forward to hearing from you!