Platform Support Engineer Job In Quotient Technology Inc In Bengaluru / Bangalore, India

What you'll do

• Main escalation point for Level 2 Support for technical support issues
• Be prompt and provide high quality service and leadership to align with customer goals and requests
• Requires the ability to take full ownership and control of an issue, to develop and maintain excellent relationships with all our clients and partners, and to help in continuously improving the support service to maintain a high level of client satisfaction
• Lead interaction and collaboration with other teams such as Engineering and Support as needed to address escalated issues
• Gain a technical and functional understanding of the platform architecture.
  
  
• Expertise in analyzing logs to isolate problems
• Expertise in querying DB and analyzing the data returned as part of troubleshooting the issue
• Collect logs and data to assist in ongoing investigation of underlying defects
• Interact directly with our partners and clients to resolve technical issues in a timely manner
• Work with other teams as required to identify and report defects, find incident fixes and validate enhancement requests.
  
  
• Notify the management team of any potential escalations Escalate where appropriate
• Mentor and train Tier 1 support members
• Work in rotational shifts and provide on-call support as needed

What you'll bring

• Tech/ (or equivalent) with at least 2-4 years hands on experience in code development and/or technical support
• Exceptional written and oral communication skills including documentation.
  
  
• Past coding experience in core web technologies Java or
• Ability to trace and debug Web applications
• Understanding of one or more relational databases (MySQL, SQL Server, Oracle) including the ability to run queries and analyze the output
• Comfortable with Windows and Linux Server operating systems
• Experience with JavaScript and HTML
• Understanding Java, Spring framework and how REST APIs work.
  
  
• Perform analysis and tune operating system and web technology performance
• Working knowledge of Cassandra
• Experience with any enterprise monitoring systems like Nagios, Splunk, Extra Hop or Systems Center is highly desired
• Knowledge of at least one scripting language: Python, Perl, Ruby, Bash, Java, C++, Powershell, etc to automate tasks and gather data.
  
  
• Knowledge of ITSM framework is a plus

LIFE AT QUOTIENTWe look for people with theskillsandpassionto thrive at a company whereinnovationis the norm,collaborationis paramount, andfunis always part of the mix! Come join our amazing team!Integrity- We do the right thing, no exceptionsCustomer Service- We are obsessed with our customers, internal and externalTeamwork -We work with trust and respect, treating our company as it was our ownInnovation- We look for better ways to do everything, never settling for the status quo.

Sustainable Growth- We constantly look for ways to grow the business more efficientlyQ-CREW PERKS AND BENEFITSAt Quotient, we want you to have a healthy, rewarding, balanced and meaningful experience - both at work and in life From traditional medical coverage to flexible time off to helping you save for your future, we're committed to providing you the best benefits

Quotient Technology Inc is looking for .

Quotient Technology Inc is looking for Any Graduate / Post Graduate profile candidates.