Job Details
Deputy Manager / Manager PMO Location : BKC Mumbai & Bangalore Qualification: graduate /post graduate Experience- 10 to 14 years of experience Minimum 5 years in PMO JD: 1 The incumbent would be part of the Service Delivery PMO team and the primary responsibility will be to process the jobs/work allocated to him/her 2 The Incumbent will plan, lead, and oversee all MIS operations, technology/transformation initiatives, and services in scope Consult with department heads and upper-level management to understand computing needs, recommending and implementing hardware, software, applications, and services to meet these needs 3.
The incumbent will design and maintain all project internal and external databases and work with other program and technical staff to ensure that information needs are met 4 The incumbent will use various tools to complete a transaction and ensure that transactions are processed accurately and in a timely manner 5 Develop and maintain daily, weekly and monthly operational analysis as it relates to volume, efficiencies, cycle time, quality, and service 6 Report on operational metrics, conduct data and business analysis, and present summary of findings to management in a clear, concise, convincing, and actionable format 7.
Create and maintain daily operational scorecards to track and report on KPIs; assist in volume forecast and capacity planning as needed 8 Provide support and maintenance to existing management information systems (MIS) 9 Develops MIS documentation to allow for smooth operations and easy system maintenance 10 Provide recommendations to update current MIS to improve reporting efficiency and consistency 11 Perform data analysis for generating reports on periodic basis 12.
Provide strong reporting and analytical information support to management team 13 Generate both periodic and ad hoc reports as needed 14 Understand customer problems and provide appropriate technical solutions 15 Analyze business information to identify process improvements for increasing business efficiency and effectiveness 16.
Participate in cross-functional meetings to resolve recurring customer/internal issues related to MIS 17 Establish a strong relationship with Team Managers and management through a demonstration of industry knowledge and of the business issues at hand 18 Analyze current business processes and make recommendations for improvements 19 Maintain thorough understanding of data and information resources 20 Manage and lead a team of PMO Officer(s) and MIS Executive(s) 21.
Maintain a status on all projects and proactively communicate with Internal Delivery leads, management and customers 22 Adhering To Company Policies, Rules And Regulations 23 Following Quality Processes Thoroughly - Checklists, Standards Etc On Process 24 Adhering to Work Timings, Leave Schedules for self and direct reporteesABOUT the Company About us: About Client: Our client is an information technology and business process outsourcing service Provider Company based in Navi Mumbai, India.
Founded in 1990 The company's core activity spans development support, integration, implementation and testing services across all major enterprise software systems such as PeopleSoft, Workday, Oracle, SAP and Microsoft The company provides software services in airlines, banking and financial services, health care & insurance sectors The company is currently assessed as a CMMI level 5 company and since 2005; NASSCOM has ranked them in the list of top 20 On July 28, 2014 They have thirty five offices worldwide and eight development centers in New Jersey, Mexico, Mumbai, Chennai, Pune and Bengaluru.
Current employee strength is above 9000 with over 219 clients After starting facilities in Chennai, the company started its third development center in Pune in 2006 In a separate survey of 2006, it was rated the sixth Best IT Employers from India Show Less