Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible We dream big together, supporting each other to make our individual and collective dreams come true.
The future is ours, and it starts with you With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired Companies Learn more on and about their experiences working at ServiceNow Unsure if you meet all the qualifications of a job description but are deeply excited about the role We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role.
We believe skills and experience are transferrable, and the desire to dream big makes for great candidatesJob DescriptionTeam:This role is with the fast growing HR Service Delivery Business Unit which is innovating to deliver the great experiences for the hybrid workforce andstrengthen employee productivity with enterprise-wide workflows that reach across any digital channel We meet the employees where they are with a unified and integrated platform that goes beyond HCMWhat you get to do in this role:
- In this role, you work towards the product strategy of the HR Service Management portfolio and have a solid understanding of the Employee and Agent user persona
- Communicate product priorities and build consensus
- Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries
- Work with multiple teams to guide projects through development and bring high-quality products to life
- Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction
- Communicate complex problems into easily understood requirements and provide solutions
- Develop multi-mode communications that convey a clear understanding of the needs of different audiences
- Lead the promoting of efforts across different groups of team members, along with the ability to influence inside and outside of your team.
QualificationsTo be successful in this role you have:
- 8+ years of software product management experience
- Knowledge and understanding of Service Management, Case Management, Helpdesk, Knowledge Management and Integrations framework
- Working experience with HR Tech will be an added advantage
- Strong prioritization skills and the discipline to focus on high impact activities
- Experience defining and capturing product requirements and transforming them into a product roadmap
- Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions
- Drive solution development through big-picture solution development
- Ability to serve as a team lead and coach employees at lower levels
FD21Additional InformationServiceNow is an Equal Employment Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law At ServiceNow, we lead with flexibility and trust in our distributed world of work.
to learn about our work personas: flexible, remote and required-in-office If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the US Government for certain individuals.
All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the US Government Please Note: Fraudulent job postings/job scams are increasingly common to learn what to watch out for and how to protect yourself.
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