Process Associate Mid/senior Permanent Wfh/remote Job In Wovv Technologies Division Of Techno Compass Consulting Pvt Ltd In Chennai, Remote

• Ensuring daily data availability in application
• Daily coordination with the onsite team member for getting the resolutions on time and updating data on time
• Coordination & follow-ups with the retailers for integrating them in our application
• Escalation for timely resolution of any technical issue(s)
• 100% Collection of Bill Wise Report from retailer tills through onsite/retailer HO/Mall
• Missing Data Analysis every day
• Performing random data audit for brands
• Monthly Data Audit for all brands
• WovVRA vs Bill-wise report generated from the respective Tenants / Concessionaires tills for:
• Check for variances on Gross & Net Sales
• Check for Receipt number sequence
• Seek clarification with the Tenants / Concessionaires for data captured but not reflecting in the bill-wise report
• Confirmation from the Tenants / Concessionaires on 'No Sales'
• Providing timely support and troubleshooting to the Malls/retailers/Project team
• Identify and provide inputs on unique (or) recurring project problems
• Update and maintain knowledge base of all tickets and issues
• Training team on ADSR process, applications & tools
• Handle First Level Escalations
• Develop, support, facilitate and implement a number of projects of moderate , diversity and complexity.
  
  
• Identify and monitor project risks through proactive approach to projects
• Daily new live brands (PRE LIVE) huddle call to be conducted with mall team
• Conduct weekly project huddle call with Project Manager

• Able to work independently and efficiently to meet deadlines
• Ability to Analyze, Research and solve Technical and project related problems
• Able to promptly answer & support related Phone calls & Emails
• Self-Motivated, Detail-oriented, organized & Self Driven
• Excellent Communication (Oral & Written), Interpersonal, Organizational & Presentation skills
• Knowledge on project related information, viz.
  
  , Excel, IIS, FTP, SFTP, Firewall, Antivirus, Cloud Server, Routers and switches
• Languages English minimum Hindi and any other regional language will be added advantage

Wovv Technologies Division Of Techno Compass Consulting Pvt Ltd is looking for Any Graduate / Post Graduate profile candidates.