Process Trainer Job In Hexaware Technologies Limited In Nagpur

Note:Candidate applying must be excellent with the communication skillsCandidate applying must have experience with Process TrainerLocation: Nagpur, MaharashtraESSENTIAL DUTIES AND RESPONSIBILITIESReview Existing Training Materials and Identify need for updating the same Should be able to create new content as and when necessary Conduct and periodically review contents/initial training material of the initial training of New Hires of the process Develop and conduct Refreshers based on Training needs for existing Agents and help prepare them for the job Using trending data from Quality Assurance reports, create one-on-one or group trainings to resolve training discrepancies Evaluate client's training requirements and establish training goals/completion milestones Develop and implement client-specific training programs and material using input from Project Managers, client training materials and Knowledge System contents.

Coordinate training activities looping in Hexaware and client stakeholders Facilitate role-playing, test, certification, and remediation If needed, should be able to assist Human Resources and Call Center Management in participating in the selection process of potential candidates Work with the internal management staff to develop and facilitate motivational activities for the advisors Provide assistance in developing cross-training materials and SOPs, as required.

Preparation of Training Plans, and relevant Training reports and Dashboards REQUIRED QUALIFICATIONS: Graduate in any stream Prior experience catering to Inbound and Outbound domain account in Customer Service is required with good aptitude skills, reasoning, logic and problem solving Prior experience in eCommerce industry preferred Excellent verbal, written and interpersonal communication skills; Outstanding skills and dedication to providing exceptional solutions Must be self-motivator and self-starter Focus on quality and resolutions.

Solid time management skills Must be able to effectively deal with people at all levels inside and outside of the Company Creative ability, writing proficiency and visual graphics design ability; Ability to multitask and successfully operate in a fast paced, team environment; Must be proficient with Microsoft Office Suite (intermediate Word, basic Excel, intermediate to advanced Power Point, including ability to create Power Point presentations, and basic Outlook) Ability to work in multiple shifts Agile and flexible to adapt to business requirements Interested Candidate can share CV to [HIDDEN TEXT]

Urgent Opening For Bpo Trainer At Navi Mumbai

Hexaware Technologies Limited is looking for Any Graduate / Post Graduate profile candidates.