Product Definition Analyst 2 Job In Amadeus In India, Bengaluru / Bangalore

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Job Details
Job TitleProduct Definition Analyst - 2You'll be a functional expert of airline domain products who will assist in investigating & resolving customer issues
  • In this role you'll / Your main responsibilities
  • Perform functional analysis of the production/UAT issues raised by customers
  • Read and understand the functional specification documentand provide solutions based on your analysis Become a domain expert over a period
  • Provide timely, efficient and pleasant follow-up to customer queries on technical & functional issues
  • Understanding production/UAT issues and analyzing them using 1A standard troubleshooting tools.

  • Interact effectively with customers and internal teams working in SAFE methodology
  • Build rapport and elicit problem details
  • Maintain issue analysis rate that is agreed with customers and internal Amadeus standards
  • Propose & work on building new tools which will help in faster resolution of customer incidents
  • Work in general or deferred shifts (12:30 PM to 9:30 PM only)
  • About the ideal candidate
  • The ideal candidate should have good Airline Domain Knowledge.

  • Prior experience in travel industry will be plus or should be a quick learner
  • Intermediate level of knowledge in one programming languages like C/C++, Java, Python, SQL will be good to have
  • Excellent IT skills in Microsoft Office tools - Excel, SharePoint, Outlook, Visio, PowerPoint and Word, Confluence
  • Experience in utilizing debugging tools to analyze problems and identify solutions
  • Strong customer focus and collaborative work style
  • Ability to understand and explain technical information
  • Skill in creating customer facing documentations.

  • Confident, patient and clear communicator with technical and non-technical customers
  • Should possess strong written and verbal communication, including technical writing skills and excellent Interpersonal Skills
  • Ability to organize and prioritize multiple work assignments to meet deadlines
Diversity & InclusionWe are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation
Candidate Profile
Amadeus is looking for .

Amadeus is looking for Any Graduate / Post Graduate profile candidates.

Short Job Information


Job Title : Product Definition Analyst 2
Company Name : Amadeus
Job Location : India, Bengaluru / Bangalore
Education : Any Graduate / Post Graduate
Category : Computers / IT
Experience : Freshers
Post Date : 28 January, 2023
Last Date : 05 June, 2023
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