Professional Services Consultant 5 8 Yrs Irc181449 Job In Globallogic A Hitachi Group Company In India, Noida

Work Model: Hybrid DescriptionLogrhtym RequirementsWe're seeking a Professional Services (PS) Consultant who wants to be a part of a PSorganizational transformation designed to meet the challenges of our strategic vision, totransform our Professional Services team to be more than just deployment engineers who come inand stand up the product and instead establish our Professional Service consultants as TrustedAdvisors to our customers It is a customer facing role, the candidate should have good communication skills Required years of experience - 5 to 8 years Responsibilities:70% - Utilization Management You have ultimate responsibility for maximizing your productive utilization rate (UR),leveraging a variety of mechanisms to enable productive utilization rate maximization, andare accountable for ensuring your calendar is as full as possible.

You will achieve and maintain certified instructor status and deliver formal end user producttraining to customers on a rotational basis15% - Individual and Team Development You're passionate about and excel in developing consulting skills.

You are responsible for maintaining your skills matrix as an accurate and current reflectionof your abilities Work with your manager to develop an individual training and growth plan to continuouslyhone your technical and soft skills You have a solid understanding what it means to be a consultant and continue to improveyour consulting skills.

You have a strong understanding of all service offerings and how Professional Services cansupport them You prepare for new product roll outs10% - Relationship Development.

You work to continuously and proactively build trust-based relationships within the internalLogRhythm and customers teams because you know the quality of your relationships has asignificant impact on your success today and tomorrow5% - Services Delivery Performance and Quality Oversight You maintain a passionate focus on the quality of the services you deliver to the customerand seek to continuously improve your performance though feedback, learning best practices from peers, monitoring the quantity and types of support tickets opened bycustomers following your Professional Services engagements, and more You closely review and become intimately familiar with what is included in your deploymentprojects Statements of Work (SOW), and maintain detailed insight into the active projectsyou are working to ensure they are progressing according to planned schedule andmilestones and that you're meeting or exceeding customer expectations.

You maintain a high level of proactive communications with your customer, team, andmanagement to ensure situational awareness, surface issues, and leverage the resourcesneeded to resolve thoseMinimum Qualifications (Must Haves): 2-3 years delivering a technical product in a professional services capacity Generalknowledge in any related technical domain.

Presenting to peers, managers, and extended internal teams You're comfortable andconfident on-stage (real or virtual), are well-spoken, and communicate clearly and in plainlanguage General knowledge of Linux, cloud operations, virtual environments, and networking.

Demonstrable basic knowledge and experience with PowerShell and/or Python scripting aswell database querying (examples required if interview)Highly Desired Qualifications (Key Discriminators): Current or expired SC status (or qualified to apply) Security/Cybersecurity domain experience and/or expertise, with SIEM being the ideal.

Time in the professional services trenches Previous consulting experience Experience working with larger enterprise customers with complex environments.

Network +, Security+, and/or CISSP certifications Threat hunting or script writing skills, and the ability to have technical conversations onthese topics with the team Experiencing developing APIs.

Global experience and cultural sensitivity You've worked in a variety of global settings andunderstand regional/cultural dynamics Basic project management experience.

Experience in the pre-sales process Experience as a SOC analyst or adminPersonal Qualities/Characteristics:.

You like to have fun and make it fun for others At the end of the day, we all should enjoywhat we do and doing it together You're a life-long learner with a growth mindset You invest in your own development andvalue this in others as well.

You have high change agility and adaptability You know that things are constantly changingand evolving, and you tend to embrace those opportunities way more than you resist them You're comfortable with ambiguity.

You know you can't know or control everythingand that's okay You do the best with what you have You're comfortable being uncomfortable You know things rarely go as planned and you'rethe kind of person who is not only okay with that, but you're also honest with the customerabout the situation and you're fearless in the face of it.

You're always willing to figure it out Whatever it is you're ready to roll up your sleeves andget after it with confidence When that challenge is a knowledge gap, which it often is,you're able to self-educate because you want to figure it out.

You're not just a solo act While you're often a solo act when deploying our products in thecustomers environment, you're also reliant on the greater team for support as neededbecause it's impossible to know everything You seek continual improvement You pay attention to yours and others frustrations and aremotivated to improve processes and experiences for all involved.

You show you care about the team You recognize that the team's success is critical to yourown and your first impulse is to support that in multiple ways, whether it's lending a helpinghand, sharing your knowledge, mentoring others, or general collaboration Your willingnessto contribute creates a positive team dynamic and others want work with you and havemore people like you on the team.

You own your own performance You know what's expected and you work to meet thoseexpectations consistently You don't wait around for direction or guidance from yourmanager, you're not reliant on others for help, and comfortable with making a decision withavailable information You are graceful under pressure.

You know that sometimes you'll have customers who willbe anywhere from irritable to irate You don't internalize it, you remain calm in the face ofan escalating situation, are able to de-escalate it in the moment, and bring it back to apositive direction You're a responsive communicator You know that insufficient communications are thecause of most problems and great communications solve most problems.

You strive to keepyour management, teammates, and customers continually well informed You are a great listener People tell you so You're one of those people who can bring aconversation back on track because you recall what was being talked about before itderailed.

You are sensitive to thoughts and feelings not being communicated and take theminto consideration You're resilient When Murphy's Law kicks in, you don't let it get you down or infect otherswith negativity You understand there are ups and downs in the journey and don't let thosederail you or cause you to lose sight of the destination.

You bounce back quickly fromadversity, know your limits, pay attention to how full your gas tank is, and know how to refillit You can prioritize You know not everything is equally critical and make smart choices aboutwhere to focus your limited time and attention.

You're able to review technical information quickly with a keen sense and attentionto details Job ResponsibilitiesResponsibilities:70% - Utilization Management You have ultimate responsibility for maximizing your productive utilization rate (UR),leveraging a variety of mechanisms to enable productive utilization rate maximization, andare accountable for ensuring your calendar is as full as possible You will achieve and maintain certified instructor status and deliver formal end user producttraining to customers on a rotational basis.

15% - Individual and Team Development You're passionate about and excel in developing consulting skills You are responsible for maintaining your skills matrix as an accurate and current reflectionof your abilities.

Work with your manager to develop an individual training and growth plan to continuouslyhone your technical and soft skills You have a solid understanding what it means to be a consultant and continue to improveyour consulting skills You have a strong understanding of all service offerings and how Professional Services cansupport them.

You prepare for new product roll outs10% - Relationship Development You work to continuously and proactively build trust-based relationships within the internalLogRhythm and customers teams because you know the quality of your relationships has asignificant impact on your success today and tomorrow5% - Services Delivery Performance and Quality Oversight.

You maintain a passionate focus on the quality of the services you deliver to the customerand seek to continuously improve your performance though feedback, learning best practices from peers, monitoring the quantity and types of support tickets opened bycustomers following your Professional Services engagements, and more You closely review and become intimately familiar with what is included in your deploymentprojects Statements of Work (SOW), and maintain detailed insight into the active projectsyou are working to ensure they are progressing according to planned schedule andmilestones and that you're meeting or exceeding customer expectations You maintain a high level of proactive communications with your customer, team, andmanagement to ensure situational awareness, surface issues, and leverage the resourcesneeded to resolve those.

Minimum Qualifications (Must Haves): 2-3 years delivering a technical product in a professional services capacity Generalknowledge in any related technical domain Presenting to peers, managers, and extended internal teams.

You're comfortable andconfident on-stage (real or virtual), are well-spoken, and communicate clearly and in plainlanguage General knowledge of Linux, cloud operations, virtual environments, and networking Demonstrable basic knowledge and experience with PowerShell and/or Python scripting aswell database querying (examples required if interview)Highly Desired Qualifications (Key Discriminators):.

Current or expired SC status (or qualified to apply) Security/Cybersecurity domain experience and/or expertise, with SIEM being the ideal Time in the professional services trenches.

Previous consulting experience Experience working with larger enterprise customers with complex environments Network +, Security+, and/or CISSP certifications.

Threat hunting or script writing skills, and the ability to have technical conversations onthese topics with the team Experiencing developing APIs Global experience and cultural sensitivity.

You've worked in a variety of global settings andunderstand regional/cultural dynamics Basic project management experience Experience in the pre-sales process.

Experience as a SOC analyst or adminPersonal Qualities/Characteristics: You like to have fun and make it fun for others At the end of the day, we all should enjoywhat we do and doing it together.

You're a life-long learner with a growth mindset You invest in your own development andvalue this in others as well You have high change agility and adaptability.

You know that things are constantly changingand evolving, and you tend to embrace those opportunities way more than you resist them You're comfortable with ambiguity You know you can't know or control everythingand that's okay You do the best with what you have.

You're comfortable being uncomfortable You know things rarely go as planned and you'rethe kind of person who is not only okay with that, but you're also honest with the customerabout the situation and you're fearless in the face of it You're always willing to figure it out.

Whatever it is you're ready to roll up your sleeves andget after it with confidence When that challenge is a knowledge gap, which it often is,you're able to self-educate because you want to figure it out You're not just a solo act While you're often a solo act when deploying our products in thecustomers environment, you're also reliant on the greater team for support as neededbecause it's impossible to know everything.

You seek continual improvement You pay attention to yours and others frustrations and aremotivated to improve processes and experiences for all involved You show you care about the team.

You recognize that the team's success is critical to yourown and your first impulse is to support that in multiple ways, whether it's lending a helpinghand, sharing your knowledge, mentoring others, or general collaboration Your willingnessto contribute creates a positive team dynamic and others want work with you and havemore people like you on the team You own your own performance You know what's expected and you work to meet thoseexpectations consistently.

You don't wait around for direction or guidance from yourmanager, you're not reliant on others for help, and comfortable with making a decision withavailable information You are graceful under pressure You know that sometimes you'll have customers who willbe anywhere from irritable to irate You don't internalize it, you remain calm in the face ofan escalating situation, are able to de-escalate it in the moment, and bring it back to apositive direction.

You're a responsive communicator You know that insufficient communications are thecause of most problems and great communications solve most problems You strive to keepyour management, teammates, and customers continually well informed.

You are a great listener People tell you so You're one of those people who can bring aconversation back on track because you recall what was being talked about before itderailed You are sensitive to thoughts and feelings not being communicated and take theminto consideration.

You're resilient When Murphy's Law kicks in, you don't let it get you down or infect otherswith negativity You understand there are ups and downs in the journey and don't let thosederail you or cause you to lose sight of the destination You bounce back quickly fromadversity, know your limits, pay attention to how full your gas tank is, and know how to refillit.

You can prioritize You know not everything is equally critical and make smart choices aboutwhere to focus your limited time and attention You're able to review technical information quickly with a keen sense and attentionto details We OfferExciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom.

Our customer list is full of fantastic global brands and leaders who love what we build for them Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment - or even abroad in one of our global centers or client facilities! Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties.

Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!

Globallogic A Hitachi Group Company is looking for .

Globallogic A Hitachi Group Company is looking for Any Graduate / Post Graduate profile candidates.