Job Details
Team: GIIO Implementation Location : Anywhere in India PM will be responsible for the overall coordination, project management and delivery of Rackspace products and services for our customers, with the goal of ensuring Rackspace delivers their environment in a secure, reliable, high-performing, and scalable support ready stateThis Racker is also in position to help drive revenue materialization where the focus is to efficiently bring the customer's environments from design to deployment and Business as Usual (BAU) The right person will also work well and coordinate with other Rackers that are helping to deliver the projectThe builds will range from very simple to highly complex engagements for which the Implementation Leader will minimize risk, optimize operations, and support business growth through pro-active and personable interactionsImplementation Administration:Ensures smooth transition of new customer between sales and support by participating in sales handover and implementation call with Rackspace customersCreate implementation documents and organize scheduling of callsTakes detailed notes throughout implementation call, supplies action lists and summary.
Update internal systems to ensure all relevant information is captured and deployed as part of the buildFollow up on outstanding action items for the customer and for RackspaceTrack and record progress of implementationSubmit Deployment documents to customer by supplying project updates, weekly updates, and other support documents in line with Rackspace Client On-boardingManage revenue and billing ticketsManage deployment, change management and client on-boarding documentationManage your tickets, including status updates, responses etcSupporting the Implementation team through updating documents, working on process changes and improvementsRequirements:Understanding of IT Infrastructure with at least 5 years of experience in Datacenter private cloud implementations/troubleshooting.
Overall at least 7 years of experienceUnderstanding/experience of Migrations projects for infrastructure, to be able to work alongside with Professional ServicesBachelor's Degree - Related preferred PMP DesiredUnderstanding of VMWare, Networking (Router, Switches, Firewalls, VLANs, LBs, etc.
), Data Center Terminologies (Racks, Cages, Cabling etc)