Quality Analyst Job In Finnovation Tech Solutions Private Limited In Bengaluru / Bangalore

Job Title Quality Analyst (Transnational Quality)Required Knowledge: At least one year of experience as a QA in the service Industry, with a solid track record in a Customer Service role and basic knowledge about Transaction Quality Intermediate proficiency on MS Excel and PowerPoint Language Proficiency - English, Hindi and any regional languages Demonstrated knowledge of Six Sigma, basics of statistics and Lean Key Responsibilities: Monitoring calls and all types of business transactions with end users Adhering to the periodic quality monitoring targets set for each sampling type assigned Timely, accurate and effective feedback and mentoring to agents based on the transactions monitored Ensuring the agents are aligned to the Voice of the Customer and understand the monitoring standards clearly Create agent development plans, RCAs, Corrective plans and provide actionable insights and recommendations to business based on observations from escalations, VOC and Quality Monitoring data Identify, Analyse, Suggest, Develop, Implement and Evaluate solutions to boost customer experience and reduce customer effort or pain Prepare accurate and Timely MIS/reports based on agreed periodicity Ensuring continuous and consistent calibration of self for any changes in the process or quality SOPs Partnering with the training team to facilitate new hire orientation sessions on quality

Atleast One Year Of Experience As A Qa In The Service Industry, With A Solid Track Record In A Customer Service Role And Basic Knowledge About Transaction Quality Intermediate Proficiency On Ms Excel And Powerpoint Demonstrated Knowledge Of Six Sigma

Finnovation Tech Solutions Private Limited is looking for Bachelor Of Education (b.ed), Bachelor Of Computer Application (b.c.a), Bachelor Of Arts (b.a), Bachelor Of Homeopathic Medicine And Surgery (bhms), Bachelor Of Technology (b.tech/b.e), Bachelor Of Business Administration (b.b.a), Bachelor Of Social Work (b.s.w), Bachelor In Hotel Management (b.h.m), Bachelor Of Commerce (b.com), Bachelor Of Architecture (b.arch), Bachelor Of Science (b.sc) profile candidates.