Quality Analyst Job In Great Learning In Bengaluru / Bangalore, India

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Job Details
Key Responsibilities
  • Participates in the design of call
  • Performs call monitoring according to monitoring formats & quality standards and provides trend data to management team
  • Uses quality monitoring data management system to compile and track performance at team and individual level
  • Performs monitors of Inside Sales email responses
  • Participates in customer listening programs to identify customer needs and expectations
  • Provides actionable data to various internal support groups as
  • needed.

    Coordinates and facilitates call calibration sessions for staff
  • Provides feedback to team leaders and managers help them to sync better within the team
  • Prepares and analyses internal and external quality reports for management staff review
  • Perform PIP calibration sessions other duties as assigned
Qualification:
  • Minimum 3-6 years experience preferably in BPO/ITES industry
  • Fluency in the following reginal languages - Tamil, Telegu and Kannada Marathi could be an additional preference.

  • Excellent verbal, written, and interpersonal communication skills
  • Effective listening and comprehension ability is a must
  • Outstanding customer service skills and dedication to providing exceptional customer care
  • Must be self-motivator and self-starter
Candidate Profile
Great Learning is looking for .

Great Learning is looking for Any Graduate / Post Graduate profile candidates.

Short Job Information


Job Title : Quality Analyst
Company Name : Great Learning
Job Location : Bengaluru / Bangalore, India
Education : Any Graduate / Post Graduate
Category : Computers / IT
Experience : 3 ( years )
Post Date : 04 April, 2023
Last Date : 03 June, 2023
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