Quality Analyst Job In Barclays In Delhi

Job Title: - Quality Analyst Location: NoidaAbout Barclays Barclays is a British universal bank We are diversified by business, by different types of customers and clients, and by geography Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the GroupRisk and Control Objective Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards Working Flexibly We're committed to providing a supportive and inclusive culture and environment for you to work in.

This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers' and clients' needs Whether you have family commitments or you're a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life If you would like some flexibility, then please discuss this with the hiring manager and your request will be reviewed subject to business needs.

Hybrid WorkingWe are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in We're flexible on how this works and it may continue to change and evolve Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter However, some colleagues may choose to spend more time in the office over a typical period than their role type requires We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances These requests will be reviewed and agreed for a period of time i.

e, will have a start and end date Please discuss the detail of the working pattern options for the role with the hiring manager Introduction: Quality Assurance Analyst will be responsible for ensuring business operational requests/transactions completed are in adherence with Bank Policy and regulatory requirements.

Responsible for providing feedback to Stakeholders in regard to trends and training opportunities in order to continue improving the process and enable management to provide guidance to the Business Area The Quality Analyst will be responsible for completing quality checks on the calls/cases completed by the frontline advisors The Quality Analyst will contribute to the development of QA capability by constructively challenging its on-going effectiveness and identifying opportunities for continuous improvement.

What will you be doing Benchmark the quality of contact centre calls and provide high quality and actionable feedback to management and colleagues Provide recommendations and insight to ensure a first class quality custo mer experience is delivered .

Drive performance by providing feedback to Operational Managers and individuals on performance against quality objectives and targets Recognise and promote role-model call quality resultsWhat we're looking for: Excellent verbal and written communication skills Proficient with Operating Systems (Windows - Preferably Word, Excel & PowerPoint) Strong interpersonal and relationship building skills to ensure seamless feedback delivery .

Broad understanding of QA concepts, methods & techniques Should be an out of box thinker who can contribute to Operations in terms of improving the Customer experience Flexibility in hours of work and ability to work changing shifts patternsSkills that will help you in the role: Graduate from a reputed Institute or University in any discipline (BA, BSc, BCom, BBM, BHM etc.

) Prior work experience in Customer Service and/Voice-based/ Back office organization preferred Excellent track record during past work experience Knowledge of QA related risk and audits .

3-5 years of relevant experience in Banking Domain Where will you be working NoidaBe More at Barclays At Barclays, each day is about being more - as a professional, and as a person 'Be More @ Barclays' represents our core promise to all current and future employees It's the characteristic that we want to be associated with as an employer, and at the heart of every employee experience We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance.

Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are Interested and want to know more about Barclays Visit homebarclays/who-we-are/ for more detailsPurpose, Values and Mindset We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

Respect We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contributionIntegrity We operate with honesty, transparency and fairness in all we doService We act with empathy and humility, putting the people and businesses we serve at the centre of what we doExcellence We champion innovation, and use our energy, expertise and resources to make a positive differenceStewardship We prize sustainability, and are passionate about leaving things better than we found them.

Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do our Mindset is to Empower, Challenge and DriveEmpower Trust and support each other to deliver Make decisions with those closest to the topic Include diverse perspectives Celebrate success and learn from failure.

Challenge Question whether things can be done better Use insights based on data to inform decisions Be curious about how we can adapt and improve Speak up and be open to alternative viewpointsDrive Focus on outcomes.

Deliver with pace Be passionate and ambitious about what we do Take personal responsibility Actively build collaborative relationships to get things done

Barclays is looking for .

Barclays is looking for Any Graduate / Post Graduate profile candidates.