Quality Analyst For A Health Tech Start Up That Aggregates Primary Healthcare And Opd Insurance Job In E Hireo Global Solutions Private Limited In Mumbai

JOB Role :Responsibilities:Listen and measure the quality of inbound and/or outbound customer service based on set standards Prepare and share quality and feedback reports with internal teams Achieve assigned audit targets Mandatory Skills: Calls/chats/emails auditing, calibrations, barging, compliance and quality assessment Should be aware about QC tools, Quality reports, PKT Actively feeding the system of feedback and optimization required for excellence Strong analytical and facilitation skills.

Monitoring product standards and implementation of quality control programs The Quality Executive role is to ensure that the quality is maintained which is ensured through regular process compliance checks including both data as well as process audits Performing the internal audit cycle based on facts Planning, organizing, updating and maintaining documentation related to quality parameters Highly self-motivated and directed, with keen attention to detail.

Good time management skills Keeping quality documentation up to date Analyzing the working progress of employees with set parameters Responsible for the review and update of the program quality plans QUALIFICATIONS:2-3 years of experience in International Voice QA (US) Exp.

with a monitoring system like Freshdesk Excellent verbal & listening skills Good understanding of call center terminology

Responsibilities: Listen And Measure The Quality Of Inbound And/or Outbound Customer Service Based On Set Standards. Prepare And Share Quality And Feedback Reports With Internal Teams. Achieve Assigned Audit Targets.

E Hireo Global Solutions Private Limited is looking for Any Graduate / Post Graduate profile candidates.