Quality Manager Job In Concentrix Daksh Services India Private Limited In Thane, Pune

ROLE: Quality Manager DESIGNATION: Manager I, Quality LOCATION: Pune / ThaneYEARS OF EXPERIENCE: 8-12 years Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations Role & Key Responsibilities: - oDrive continuous improvement for Transaction Quality and Delivery oManage Call Quality & Client related KPI's oEvaluate effectiveness of TQ interventions oStrengthen Quality management processes / framework to improve quality delivery oAccurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet client's expectations oGenerate and implement out of the box ideas and Process improvement initiatives in the process oDrive Process control & Compliance in addition to managing the audit requirements oProvide quality floor support, feedback and refreshers oSupport the Quality and Compliance teams to perform various audits and follow ups based on observations highlighted Essential Skills and knowledge required: - a.

People Management skills bAbility to drive initiatives to closure cAbility to deal with all levels of employees dAbility to provide leadership, direction and motivation to build high performing teams eAnalytical and Quantitative skills; Data Handling / data interpretation skills f.

Excellent Communication skills gGood working knowledge of Transaction Quality systems, tools and technologies hShould understand Transitions, which is spread between the Handover, Startup, Manage and Exit phases to be able to manage Transaction Quality functions effectively iHigh level of maturity to handle people including but not limited to client, stake holders, peers etc j.

Process Oriented, Planning, Decision making, Data Handling, Ability to prioritize, Ability to meet deadlines and work under pressure kDetail oriented, Strong organizational and Presentation skills lFlexible to work in 24X7 environment (Night shifts and weekends depending on scope) Educational qualification: - Graduationin any discipline Disclaimer: - 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for 'recruitment', 'processing' or any other kind of fees in exchange for offer letters from Concentrix Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities'

Role: Quality Manager Designation: Manager I, Quality Location: Pune / Thane Years Of Experience: 8-12 Years International Transactional Quality Mandate.

Concentrix Daksh Services India Private Limited is looking for Any Graduate / Post Graduate profile candidates.