Query Management Job In Accenture In Bangalore

What would you do?

• You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions
• You will also be responsible for closing the fault and complaints within SLA’s
• The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues
• This role is aligned to our Service Desk team which is responsible for providing 1st level customer service support to clients with respect to their operations
• The team acts as a Single Point of Contact (“SPOC”) to meet the communication needs of both users and clients, and to satisfy both customers and clients.
  
  
• In this role, you may be asked to switch between any support channel of phone, chat, and Email based on the business requirements

What are we looking for?

We are looking for individuals who have the following skillset:

• Adaptable and flexible

Roles and Responsibilities

• In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines
• Your primary interaction is within your team and your direct supervisor
• You will be given detailed instructions on all tasks that need to be carried out, and the decisions that you make will impact your work
• You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders
• You will be working closely with project members to effectively deliver on the requirements
• You will be an individual contributor as a part of a team with a predetermined focused scope of work

Any Graduate

Accenture is looking for Any Graduate profile candidates.

Candidate Should Be Direct Apply Also

Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations Services, and Accenture Song—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.