Real Time Analyst Job In Aon In India

JOB DESCRIPTION: RTA Analyst (Virtual- US time zone)Your Impact As A Real Time (RTA) AnalystThe Real Time Analyst is responsible for ensuring daily tasks are delivered to ensure service levels for our clients are met Ability to work in a fast paced environment and process tasks as needed in a very timely manner Understand workforce management concepts such as forecasting, scheduling, skill management, and PTO management Job Responsibilities:Responsible for real-time and/or intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of inbound and/or outbound calls at the desired service levelDuties and Responsibilities May Include:- Coordinates appropriate staffing allocation and availability of call center staff in order to achieve service level objectives.

- Monitors site to ensure optimal staffing levels- Adjust intraday forecasts derived from understood business drivers to determine required staffing levels by projecting call volumes, call duration, and required staffing levels using current trends and historical data- Administers volume contingency action plans as deemed necessary and appropriate- Runs and analyzes reports with the result of making recommendations for adjusting staffing levels to meet departmental productivity and profitability goals- Facilitates real-time discussions with necessary stakeholders.

- Completes root-cause analysis to determine and quantify reasons for forecast variance and recommends changes to enhance forecast accuracy and effectiveness- Keys daily exceptions requests, updates schedules, and responds to escalated issues and ad-hoc requests- Ensures that all reports originating from the department are accurate and reliable-Provides real time management of all communication channels with contact center teams- Assumes and performs other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the positionYou Bring Knowledge and ExpertiseRequired Experience:

• 1-2 years workforce analyst experience
• Strong working knowledge of Operations and operations measures.
  
  
• Strong math aptitude
• Strong understanding of computer skills such as Outlook, WebEx Teams, CRM platforms
• Intermediate Excel skills

Preferred Experience:

• 1 to 2 years experience in call center workforce analyst or management role
• Strong workforce management and statistical background
• Experience working in an inbound or outbound call center
• Call center operations management experience
• Staffing forecasting experience

Education:

• Bachelor's degree or equivalent years of industry experience

We offer youAcompetitivetotal rewards package, continuing education & training, and tremendous potential with agrowingworldwide organizationOur Colleague Experience:From helping clients gain access to capital after natural disasters, to creating access to health care and retirement for millions, Aon colleagues empower results for our clients, communities, and each other every day They make a difference, work with the best, own their potential, and value one another.

This is the Aon Colleague Experience, defining what it means to work at Aon and realizing our vision of empowering human and economic possibility To learn more visit Aon plc (NYSE:AON) is the leading global provider of risk management, insurance and reinsurance brokerage, and human resources solutions and outsourcing services Our more than 72,000 colleagues worldwide empower results for clients in over 120 countries with innovative and effective risk and people solutions and through industry-leading global resources and technical expertise To learn more visit .

By applying for a position with Aon, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Aon's employment policies Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test You will be notified during the hiring process which checks are required by the positionUnited States: Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status Aon is committed to a diverse workforce and is an affirmative action employer.

Canada: Aon is committed to a diverse workforce as an Employment Equity employer (Women, People with Disabilities, Aboriginal Peoples, and Visible Minorities)DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time 2525288

Aon is looking for .

Aon is looking for Any Graduate / Post Graduate profile candidates.