Remote Service Engineer Job In Philips In Bengaluru / Bangalore, India

Job DescriptionPhilips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation Driven by the vision of a better tomorrowBut itu2019s not just what we do, itu2019s who we are We are 80,000, wonderfully unique individuals, with two things in common and a relentless determination to deliver on our customersu2019 needs.

Itu2019s what inspires us to create meaningful solutions u2013 the kind that make a real difference u2013 when it matters mostThe world and our customersu2019 needs are changing faster than ever before and while we are proud of what we do already, we know we can do more Thatu2019s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needsIn this role, you have the opportunity to make life betterA growth path with the most rewarding career We also believe that we are at our best as a company when you are at yours as a person.

Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being-focused activitiesYou are responsible for

• Work with US Based and international customers (Radiologist/Technicians and doctors) to troubleshoot and resolve break fix issues related to Philips PACS system
• Analyze high priority issues like application down/degraded and quickly work with specialty and RnD teams to recover the systems to ensure minimal downtimes
• Responsible for documenting all technical and non-technical details in company CRM that provides as a record of actions taken to resolve issues
• Analyzing & troubleshooting various hardware components (compute/storage/Network) issues quickly and effectively that can be administered remotely
• Analyzing and troubleshooting Operating Systems issues quickly and effectively
• Become key partner with our SCS team for continually competency enhancements
• Ensure to continuingly be aware of the latest technical & organizational developments and their relevance to the business
• Ensure all customers receive prompt and courteous support enabling the highest possible customer satisfaction
• Good understanding on Information technology components
• Willingness to work in shifts and 24/7 model in Voice support

You are a part ofThe Radiology Informatics organization consists of over 800+ people, of which more than 200 people work in Bangalore You will be part of Customer Service operations working closely with the customers that is focused on fixing issues with the Philips ISPACS systems All activities take place in a regulated medical, process driven environment that focuses on qualityTo succeed in this role, youu2019ll need a customer-first attitude and the followingPACS, HL7 Knowledge

• Years of Experience: 5-7 Years
• Strong knowledge on PACS (Picture Archival Communication System) in Hospital environment
• Area of Experience: Healthcare Product(s) support (PACS / DICOM / HL7 /EMR - Field support Engineers
• Good knowledge on HL7
• MySQL Database administration, Troubleshooting Database problems
• Handling HIS-PACS-VNA Integration
• PACS / DICOM / HL7 /EMR - knowledge
• TCP/IP
• Microsoft AD, DNS, DHCP service

Operating Systems, tools & Applications

• Good knowledge on below OS u2013 Troubleshooting
• Client/Server OS Troubleshooting experience
• File system (NTFS),
• Microsoft Message Queuing
• Good knowledge on industry standard virtualization technology (VMware, Microsoft Hyper-V etc.
  
  )VMware ESXi u2013 VMFS, ESXi configuration etc
• User of remote tools - RDP/Terminal Services and VNC etc
• Experience with imaging software
• Good knowledge on MS SQL u2013 Configuration & troubleshooting

Compute Server / storage / network

• Good knowledge on computer hardware u2013 Installation, configuration and maintenance methodologies
• Fair knowledge on various computer hardware IBM / DELL / HP etc
• Knowledge on Server administration u2013 RAM /HDD / Firmware upgrade etc
• Good understanding of storage concepts u2013 SAN, NAS, DAS

Networking

• Good understanding of LAN & WAN
• Overall Good analytical & troubleshooting skills on above technologies

How we work at PhilipsOur newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers.

We are embracing an approach wherein we spend more time together than apart u2013 which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home u2013 for our hybrid rolesHybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy wayOur hybrid working model is defined in 3 ways: There's a certain energy when everyoneu2019s in the same room that can heighten idea generation and creative friction needed for problem-solving Choosing where, when and how to work can vary according to task and team schedules Flexibility isnu2019t office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.

The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our bestWhy should you join PhilipsWorking at Philips is more than a job Itu2019s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions Help us improve the health and well-being of billions of people, every year Ultimately creating a career that no one could have planned for.

Even you

Philips is looking for .

Philips is looking for Any Graduate / Post Graduate profile candidates.