Requirement Of It Support Engineer Job In Visa Intelligence Consultancy Llp In Canada, Germany

• responding to technical support calls from end users of computers and software applications
• setting up and installing new computers, networks and software
• setting up user accounts and profiles on the network
• installing updates, known as patches, to software applications
• installing and configuring operating systems, anti-virus software and other applications such as Microsoft Office
• diagnosing and fixing network problems and hardware or software faults
• maintaining inventories of hardware and software
• managing backups of servers, in case of data loss
• keeping a record of issues and faults along with solutions, for future reference

• You normally need an HNC (SCQF Level 7) HND (SCQF Level 8) or degree (SCQF Levels 9-11) in Computing: Technical Support or another relevant technical subject
• For entry to HNC and HND courses you normally need 1-2 Highers plus some subjects at National 4 or 5 For a degree course you need 4-5 Highers including Maths and Physics or a technological subject
• You may be able to get in through a Modern Apprenticeship in IT and Telecommunications at SCQF Level 5 for which you may need 3-5 subjects at National 5, usually including English and Maths.
  
  Computing Science would be useful
• You could enter through the Foundation Apprenticeship (FA) in IT: Hardware and System Support, which you can start in S5 or S6 and study at school and college Entry requirements vary between colleges, but you usually need relevant subjects at National 5 such as Maths, Physics or Computing Science and be working towards Highers in S6
• Employers also look for knowledge of programmes and applications such as Microsoft, Linux and Cisco (networking)
• You might need a driving licence for some jobs.
  
  

• an interest in how computers work and in solving technical problems
• a good knowledge of computer hardware and software
• a logical and methodical approach
• technical ability and analytical skills
• excellent problem solving skills
• a helpful and patient manner
• a customer-focused approach
• good communication skills and tact to work with non-technical users

• plan and organise programmes of work
• work to timetables and meet deadlines, sometimes under pressure
• keep clear and accurate records
• work on your own and also as part of a team
• be flexible and versatile

Visa Intelligence Consultancy Llp is looking for Diploma, Bachelor Of Technology (b.tech/b.e), Bachelor Of Computer Application (b.c.a) profile candidates.