Salesforce Development Support Engineer Job In Salesforce In Hyderabad / Secunderabad, Telangana, India

Job CategoryCustomer Success GroupJob DetailsWe're Salesforce, the Customer Company If you believe in bringing companies and customers together, in business as the greatest platform for change, in creating a more equitable and sustainable future for all -well, you're in the right place Through our #1 CRM, Customer 360, we help companies blaze new trails and connect with their customers in a whole new way And, we empower you to be a Trailblazer, too - driving your performance and growth, charting new paths, and improving the state of the worldScope of the Role: Developer Support Engineer profile gives you opportunity to expand your expertise across the Salesforce Platform.

Working with developers from other companies and helping them find solutions to their business cases will always keep you engaged and motivated at work Learning opportunities are limitless Support engineer profile is one of the best opportunities to master Salesforce Platform and achieve your career goalsShift Timings: Candidate should be comfortable working in 247 shifts (specifically Night shifts) and the below timings are subject to change basis the business need.

(12:30/1:30 PM - 09:30/10:30 PM) IST OR (08:30/09:30 PM - 4:30/5:30 AM) IST OR (530/630 PM - 2:30/3:30 AM) IST Experience/Skills Required:BTech/BS degree in a technical field preferred with a strong academic record2 to 8 years engineering / programming work experience

• Lightning Experience - Lighting Web Components & Aura
• Modern Javascript
• Apex(Synchronous and Asynchronous)
• Integration - REST/SOAP/Bulk API
• Debugging/Troubleshooting Errors
• Visualforce
• Sites /Communities/
• SOQL/SOSL
• Deployment- Metadata API/ANT Migration tool/CLI
• Flows/Process Builder
• Authentication, SSO/Auth Provider
• Event driven architecture - Platform Events, Streaming API, Change data capture
• Field Service Lightning (FSL)
• Mobile Dev
• Excellent written and verbal communication skills.
  
  
• Solid understanding of Internet technologies: firewalls, web servers, web proxy servers, etcUnderstanding of database concepts and data management (RDBMS) and SQL

Experience/Skills Desired:

• Previous experience with Salesforcecom CRM and its technologies
• Experience as a committer in an Open Source project is a plus
• Salesforce.
  
  com Certified Administrator (ADM201 Certified)
• Salesforcecom Certified Advanced Administrator (ADM211 Certified)
• Salesforcecom Certified Developer (DEV401 Certified)

Role & Responsibilities:

• Assist third-party developers to troubleshoot their integration with salesforcecom APIs, Apex, Visualforce and implementation of other salesforcecom developer products.
  
  This will involve debugging, troubleshooting, and taking responsibility to see that the issue is fully resolved
• Write sample code, client libraries, and contribute to Open Source projects
• Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the developer community
• Resolve customer service issues and skillfully manage complex customer service problems
• Manage customers' expectations and experience in a way that results in high customer satisfaction
• Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers.
  
  
• Assist with the design and delivery of product and other technical training
• Review support cases for technical and troubleshooting accuracy
• Define and describe technical best practices
• Identify product and services up-sell opportunities and describe Salesforce solutions to customers in a way that is articulate, accurate, and persuasive
• Meet the monthly goals on KPIs such as CSAT, Productivity.
  
  
• Complete assigned project responsibilities

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Learn more about Equality at Salesforce and explore our benefits and are Equal Employment Opportunity and Affirmative Action Employers Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

and do not accept unsolicited headhunter and agency resumes and will not pay any third-party agency or company that does not have a signed agreement with or Salesforce welcomes all.

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Salesforce is looking for Any Graduate / Post Graduate profile candidates.