Senior Associate Deskside Support Job In Kyndryl In India

Why KyndrylKyndryl is a market leader that thinks and acts like a start-up We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day So why work at Kyndryl We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers, and our communities We invest heavily in you - not only through learning, training, and career development, but also through the flexible working practices and stellar benefits that help you grow and progress long-term And we give back - from planting 90,000 trees in our first 3 months as part of our One Tree Planted initiative to the Corporate Social Responsibility and Environment, Social and Governance practices embedded within everything we do, we are committed to powering human progress in an ethical, sustainable way.

Your Role and Responsibilities

• Performs varying degrees of problem determination and resolution of desktop hardware and software problems through the effective use of available technical resources, per contracted service level agreements
• May also perform installs, moves, adds and change (IMAC) activities, as well as data backup and restore on certain accounts, for clients
• Resolves problems and performs IMACs within Service Level Agreement objectives (SLA), and completes all related administrative duties
• Understands the local and regional infrastructure and key contacts in the other competencies, ie.
  
  network team, server admin, etc
• In order to ensure that the proper team is aware of, and taking action on the problem

Required Technical and Professional Expertise

• Have minimum of 5-7 years of experience in managing DWS support operations in corporate environment
• The Deskside Support Lead manages support operation for a varied set of user support services in multi-vendor, multi-protocol complex client environments
• The individual interacts frequently with clients, vendors and management to ensure a high level of client satisfaction.
  
  
• Specifically, the Lead is primarily focused on for Key VVIP/VIP user ensuring their team provides delivery of onsite support for incidents, requests for service, administration and project activities on client accounts
• It includes ensuring that the services provided to individual clients meet the terms and conditions of contracts achievement of SLA objectives achievement of a high level of client satisfaction and also ensuring that project tasks assigned meet time and client satisfaction objectives
• Working Multiple service lines of Digital Workplace Services, such as service desk, remote takeover, Mac/iMac Support, Network Basic troubleshooting & working on Switches, Patch Management via SCCM/WSUS or Tivoli, Knowledge on application packaging & distribution, imaging & MDM, Collaboration support, deskside services, etc

Preferred Technical and Professional Experience

• Have good understanding of service management practices preferably ITIL V3 or V4
• Have working knowledge of both waterfall and agile methods of managing project activities.
  
  
• Have good analytical skills ability to churn data and find tends and signals using basic statistical tools ie Power BI, Service Now, Excels Pivots/VLOOKUP etc
• Have good verbal and written communication skills able to articulate team's ideas and recommendation in simple and easy way to customers

Required EducationBachelor's Degree

Kyndryl is looking for .

Kyndryl is looking for Any Graduate / Post Graduate profile candidates.