Senior Associate Servicenow L1 Support Job In Pearson Vue In India

Position Description: Background Information: Data Operations, part of HE Data based in Noida, enables positive changes in performance and stakeholder engagement through a centralized operating model This is a global function supporting all of Pearson As a team, we manage a variety of data processes to ensure that data is valid, accurate, governed, compliant and complete As content continues to proliferate across multiple emerging digital platforms, our team provides the resources to enable scalability and cost containment We facilitate collaboration between product teams and suppliers who contribute to the products.

Role Description: We are looking for a candidate who is detailed oriented, adaptable, and inquisitive Someone who can ensure accuracy of data in every aspect and manage deadlines Resource shall be responsible to work closely with varied business teams Key Accountabilities & Deliverables:

• Ticket triaging to provide a solution to leverage business work more effectively
• Evaluate work request and support tickets received from different channels
• Analyzing ticket trends and actively follow-up with teams to provide resolution to business
• Fulfilling tailored requirements of providing reports to varied groups as per business needs
• Troubleshooting business users' queries
• Rigorous follow-up with business teams to ensure completion with TAT
• Work within Pearson business systems to process data and bring recurring data inaccuracies to management attention
• Maintain rapport with business stakeholders, managers, and peers by proper communication channel
• Adapt and learn process to provides information to specific requests/questions.
  
  
• Maintain continuity of operations by documenting and communicating needed actions to management discovering irregularities determining continuing needs

Candidate Profile: Core Technical/Functional Competencies:

• Hands-on experience on ServiceNow
• Should have good English communication skills (both oral and written)
• Should have good knowledge of working on MS Office/MS Excel
• Should be a good team player and collaborator to adjust in global environment

Education, Qualifications & Training

• Essential: Candidate should be post-graduate in any discipline or carry professional degree
• Desired: Formal experience in managing business systems and portals

Previous Experience

• Essential: 2-5 years of experience in ServiceNow/ticket triaging/data management

Core Behavioral Competencies: Essential:

• Ability to work collaboratively as a team
• Flexible to adapt changes
• Good personnel management skills with ability to understand business processes and execute routine work.
  
  
• Should have flexibility to work with international teams where there are multiple time zones to balance
• Confident, enthusiastic, curious and results driven

Desired:

• Flexible to changes and new ways of working
• Should be able to work with diverse stakeholders of varied cultural backgrounds

What to expect from PearsonDid you know Pearson is one of the 10 most innovative education companies of 2022 At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine We do this by creating vibrant and enriching learning experiences designed for real-life impact We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer.

Learn more at We are Pearson We value the power of an inclusive culture and also a strong sense of belonging We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify We want a team that represents a variety of backgrounds, perspectives and skills The more inclusive we are, the better our work will be All employment decisions are based on qualifications, merit and business need All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law.

We strive for a workforce that reflects the diversity of our communities To learn more about Pearson's commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [HIDDEN TEXT] Note that the information you provide will stay confidential and will be stored securely It will not be seen by those involved in making decisions as part of the recruitment process.

#LI-REMOTE

Pearson Vue is looking for .

Pearson Vue is looking for Any Graduate / Post Graduate profile candidates.