Senior Business Analyst Job In Sanofi In India, Hyderabad / Secunderabad, Telangana

About the jobThis position is part of the Connect to Resolve (C2R) organization Connect to Resolve (C2R) focus is to seamlessly connect Sanofi employees with the support teams and resolve their queries, driving customer centricity and user experienceThis position is reporting to the C2R Global Process OwnerThe Business analyst is working on all tools and process offering within C2R Organization: ServiceNow HR Module, IBM Watson, OBS & Cisco, Power BIThe Business analyst is supporting the C2R Projects managers & Experts by performing actions and coordinate with other teams (ex: DIGITAL)About Growing with usThis position is responsible to translate Business Process expertise into the realization of our business's long-term objectives across all Sanofi Business ServiceIn this role you will

• Provide Level 3 support, monitor, and take preventive and correctives actions
• Implement the requested changes linked to rollouts, enhancements, and upgrades
• Define test cases and execute SIT and/or UAT - support the Service Lines in tests execution.
  
  
• Maintain the Knowledge Base content regarding C2R tools, processes and RUN activities
• Provide on-demand analysis and report on the Global Business Services performance (especially on the quality of the service and client satisfaction)
• Manage small projects

About you

• At least 1 years of professional experience
• Experienced in business system deployment, administration and support
• Experienced in MS Excel
• Experienced with case management tools and dashboard tools are advantageous
• Experienced in Chabots is advantageous
• Experienced in Power BI is advantag
• Effective Customer relations management
• Fluency in English

Sanofi Behaviors and SkillsThis position is required to demonstrate behaviors such as Stretch, Put the interest of the organization, Act in the interest of our patients and customers and Take Action During the interview we will also be asking for examples of skills such as Strategic Thinking, Result Orientation, People Leadership (if applicable), Relationship and Influence Pursue progress, discover extraordinaryBetter is out there Better medications, better outcomes, better science But progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen.

So, let's be those peopleAt Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identityWatch our and check out our Diversity Equity and Inclusion actions at !At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.

Sanofi is looking for .

Sanofi is looking for Any Graduate / Post Graduate profile candidates.