Senior Commercial Loan Servicing Representative Job In The Wells Fargo Foundation In Hyderabad / Secunderabad, Telangana, India

About this role:Wells Fargo is seeking a Senior Commercial Loan Servicing RepresentativeIn this role, you will:

• Service commercial real estate loans including construction and problem loans, and may include commercial real estate agency loans
• Provide direct customer service and acts as primary servicing contact for the loan
• Support less experienced loan administrators in providing resolutions of inquiries and complaints
• Determine appropriate course of action and conduct investigative steps to fully identify customer issues
• Perform complex administrative and customer support tasks by managing daily schedules, and providing work direction to the team
• Assist in setting performance standards, and recommend process or policy improvements to enhance customer satisfaction
• Review moderately complex loan servicing documentation language, book and fund new loans and modifications, including reviewing of input
• Monitor collateral and prepare payoff letters, releasing collateral customer research and billing obtain insurance information and monitor ongoing coverage
• Provide subject matter expertise and interpretation of procedures to less experienced individuals
• Respond independently to complaints escalated at the highest level
• Provide training and guidance to less experienced loan administrators and perform quality assurance and approve the work of other staff
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Desired Qualifications:

• Knowledge on Syndicated Loan Accounting
• Quick learner
• Highly motivated individual who is able to work well independently and in a team environment
• Ability to prioritize tasks and swiftly move between different queues and process the volumes.
  
  
• Ability to multitask to accomplish tasks and meet deadlines effectively
• Ability to work quickly & accurately while maintaining acceptable standards of workmanship
• Flexibility to stretch to accomplish projects timely
• Prior experience in Loan IQ/AFS or any Syndicated Loan Platform shall be preferred

Job Expectations:

• Business and accounting Skills
• Excellent English comprehension, written and verbal communication skills, and interpersonal skills
• Good problem solving and analytical skills & ability to accurately process high volumes of work within established deadlines
• Strong Organizations skills - detail oriented
• Sound risk management mindset and good understanding of compliance
• Proficient in MS Office especially MS Excel, Macros
• Amenable to work on US/UK shift: 7:30 Pm to 4: 30 AM or 1:30 PM to 10:30 PM

@RWF23We Value DiversityAt Wells Fargo, we believe in diversity, equity and inclusion in the workplace accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable lawEmployees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US:All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteranCandidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities Accommodation for applicants with disabilities is available upon request in connection with the recruitment process

The Wells Fargo Foundation is looking for .

The Wells Fargo Foundation is looking for Any Graduate / Post Graduate profile candidates.