Senior Customer Engagement Strategy Operations Manager Finance Supply Chain Workflow Job In Servicenow In India

Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible We dream big together, supporting each other to make our individual and collective dreams come true.

The future is ours, and it starts with you With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired Companies Learn more on and about their experiences working at ServiceNow Unsure if you meet all the qualifications of a job description but are deeply excited about the role We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role.

We believe skills and experience are transferrable, and the desire to dream big makes for great candidatesJob DescriptionWhat you get to do in this role:

• You will report to the Senior Director, Strategic Product & Platform Operations / Matrixed to SVP & GM, Finance & Supply Chain WorkflowWork on strategic projects for ServiceNow work to structure problems, develop hypotheses, conduct analyses to turn data into meaningful insights, and create solutions, recommendations and results through a rigorous, data-driven process
• Own the Customer Engagement strategy of the Finance & Supply Chain BU
  • • Prioritize which Customers and Partners the GM should spends time with
    • Optimize the process for GM's engagement with Customers end to end
    • Attend all Customer meetings, and capture major takeaways, maintain milestones, track, assign and drive the delivery of clear action items
    • Deepen strategic customer/partner relationships
    • Develop key metrics and capture and analyze data to continuously improve impact of F&SC customer engagement
• Lead, organize, and manage executive-level special projects to explore and implement changes in customer engagement across the STEP Organization
• Contribute to codification and sharing of best practices in customer engagement across the organization
• Establish a deep understanding of all ServiceNow's product offerings in F&SC and beyond
• Align corporate strategic priorities into regional application
• Draw insights from industry and customer trends provide insight to our organization
• Develop business cases working with teams outlining business opportunity, rationale, and operational plans to grow the region
• Uncover areas within the business to drive performance improvements to unlock productivity and accelerate execution
• Support the Global Leadership in developing presentations for all audiences, including Board and analyst meetings

QualificationsTo be successful in this role you have:

• 5+ year work experience, or MBA or advanced degree graduate with at least 2 years of work experience total
• Sharp business judgment, ability to see 'big picture' and to prioritize
• Passion for and demonstrated success understanding and fulfilling internal or external customer needs problem-solver mindset
• Proven capability of building and leading high-performing teams, either in a direct or indirect/matrixed capacity
• Superb ability to influence and motivate others, drive collaboration, teaming & resolve conflict between diverse stakeholder groups
• Demonstrated exceptional learning agility
• Executive presence, excellent verbal and written communication
• Ability to manage change and ambiguity with an action-orientation/drive - must thrive in a dynamic environment
• High energy, strong work ethic, disciplined execution skills
• Proficient with Powerpoint, Excel, Tableau, Dynamics and familiarity with a number of market leading productivity tools

FD21Additional InformationServiceNow is an Equal Employment Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law At ServiceNow, we lead with flexibility and trust in our distributed world of work.

to learn about our work personas: flexible, remote and required-in-office If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the US Government for certain individuals.

All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the US Government Please Note: Fraudulent job postings/job scams are increasingly common to learn what to watch out for and how to protect yourself.

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Servicenow is looking for .

Servicenow is looking for Any Graduate / Post Graduate profile candidates.