Senior Executive Retention Activation Retention Job In Sbi Cards In India, Gurgaon / Gurugram

Make outbound/take inbound calls and retain the customer Resolve customer queries related to SBI Card Handle objections & respond appropriately .

Retain customers using empowerment grid/Tools according to RACV and issues faced Ensure 100% capture of customer communication on the designated systems Meet required targets relating to the process on productivity, quality, retention %, floor hygiene etc.

Adhere to floor hygiene and policies of the company Ensure Spirit & Letter policies are adhered to 100% achievement of daily targets on productivity and quality.

100% adherence to floor hygiene metrics 100% accuracy in capturing of customer VOC on designated system Excellent verbal and written communication skills Linguistic proficiency in English and an additional South language like Telugu or Kannada Computer skills (MS Office) especially MS-Excel.

Working in teams Typing skills would be an added advantage Negotiation skills .

Graduate in anydiscipline Should be flexible to work in rotational shifts and rotational scheduled offs Flexible on doing both Outbound & Inbound calls 18-36 months for Executive Experience in a voice process taking both inbound and outbound calls and requiring to meet daily and monthly targets.

Experience can be in a domestic or international voice process for a financial or telecom product

Sbi Cards is looking for .

Sbi Cards is looking for Any Graduate / Post Graduate profile candidates.