Senior Manager Content Development Job In Sbi Cards In Gurgaon / Gurugram, India

'Responsible for delivering all training content basis requirement and publish timely dashboards/MIS to all stakeholders and management Highly Organized and detail-oriented individual who can build the training team brand in SBI Card Possess knowledge of Content Creating software's and tools like Articulate, Scorm , Captivate etc Well versed with video editing, audio editing, managing LMS tools, technical know-how of LMS is mandatory Manage vendors onboarded for LMS & Assessment Digitization through laid down SOP Must possess creativity streak to deliver the training content as per specific function needs Resposible to manage Team of FTE and NFTE end to end and ensure they drive their KRA's efficiently Open to travel and meet various stakeholders to understand the TNI, content requirements specific to particular region, Map out content strategy that supports both short- and long-term objectives of training team from Sales, collection, customer services & operation Determine various methods of content delivery to end users as per their requirements specific to respective functions Developing standards, systems, and best practices (both human and technological) for content creation, distribution, maintenance, content retrieval and content repurposing Enabling function heads, CoE NFTE training heads & National training managers in their respective reviews by providing data insights and projecting the productivity achievement month and month Track & manage the expenditure of CoE NFTE Team to meet training objective with an adherence to annual approved budget Constant coordination with the vertical heads from Marketing, Product, compliance & sales strategy teams, to keep the CoE Training team updated in terms of product, process & compliance guidelines Standardization & control - Responsible for version control of all training content for Sales, collection, operations & customer service training Ensure proper Assessment process in place to filter competent talent dissemination to the field by Managing Question banks, randomization of questions & refresh it periodically to eliminate bias Implement digitization of learning at SBI card through strategic partner alliance and inhouse capabilities Seed Audio Visual as a part of learning process thereby offering better training opportunities and optimizing costs Developing standards, systems, and best practices (both human and technological) for content creation, distribution, maintenance, content retrieval and content repurposing Build mechanisms for continued & sustainable knowledge development of various constituents of sales, collection, operations & customer services through mobile LMS Conduct monthly knowledge assessments to dip stick the knowledge level of trainers on field Track trainer salaries, infrastructure expenses and highlight areas where cost can be reduced(unnecessary expenses) Laying down a proper communication channel with an agreement of Vertical heads from Marketing, Product, Compliance & Sales strategy team to facilitate the flow of information between their respective verticals & CoE NFTE training team Ensure all new training launches/Updates are routed through enough TTT support to educate the Field employee Manage & monitor end to end Sales Induction Record capturing on mGurukul Measures of Success 1100% adherence of Compliance wrt content development 2.

Timely & satisfactory execution of Capability building programs for Employees, Training Team 3Timely & accurate MIS/business reporting 4Maintain & Publish Content Update & Version control tracker as per agreed TAT 5NHO Record keeping monitoring as per defined TAT 6Process Adherence as per MOU

Sbi Cards is looking for .

Sbi Cards is looking for Any Graduate / Post Graduate profile candidates.